The real reason why people dont use your Estate /Lettings Agency

Written by Christopher Watkin on - Marketing -

Do you remember the good ol’ days of Lettings and Estate Agency?

When all you did was take a page in the newspaper. Put your properties in it and off you went. And the people just came to your agency to sell or let their homes

Sorry .. it doesn’t work like that anymore.

Stop being so starry-eyed and romantic about the old days and work out the way the real-world actually works today guys.

Bottom line is you are in a capitalist society and you want to earn money by ensuring people choose your agency to sell/let their property, so you can earn money from them, so you can provide for yourself and family the things you want and need (house, food, car, holiday nice things) .. to do that .. no matter how good you are… if people aren’t aware of you and your agency (in fact any type of business)  .. they cant buy… hence most of you reading this go in for BRAND AWARENESS

Brand awareness marketing doesn’t get you the business anymore

Why?  Because the problem is the world has changed .. that isn’t your fault .. but you can change to that new world.

I am aware (as I am sure you are) every bank on the High St .. but still I don’t swap banks .. it’s the same with landlords and vendors. Everyone knows you are there – they just cant be ar$ed to move

Why? .. Because you are “just another estate/letting agent”

But you know you’re NOT “just another estate/letting agent” .. that’s the problem. You can’t get people to listen to what you have to say and you need people to listen to what you have to say to prove that you’re different.

Why arent people listening?   Time

When time is the asset, how do you tell your story on social media and give them something that they can read and watch very easily and very quickly?

Since the 1970’s and 1980’s, I believe we have lived through an age that can be best considered as “Heavy Estate Agency”, which required a lot of preparation work and a lot of time spent planning the advertising (it took a day to set the newspaper) and weeks to print and deliver your 10,000 flyers.

And don’t get me wrong, there is nothing wrong with those, there is still a place for newspaper advertising and mass leaflet drops in agency. It’s just one way of telling your agency’s story. The only thing I am ranting on about, campaigning and evangelising about is that you as an agent just have to be aware of how people consume information has changed.

People (even your Mum) spend hours a day on the phone … social media to be precise.

… but all we have done is moved our crappy adverts “Come and Us Our Agency”, “Free Vals wanted” into banner ads and email blast campaigns on to the internet

My mum, you and everyone else doesnt go onto Facebook and LinkedIn to be sold to .. we go to educated and entertained  .. get away from the drudgery of life …and then some f**king estate agent is trying to sell us something

No wonder we have a rubbish reputation when all we do is talk about how big our willys are, how many houses we have sold or our RM market share, how impressive our knowledge of landlord and tenant law is. Then we start to debate the online vs high street model. That’s like a Chartered Accountant arguing why Chartered Accountants are better than Certified Accountants … nobody gives a “f”

Now in the 21st Century, as we head towards the 2020’s, estate and lettings agency need to realise that we have to tell our story in a different way.. go from heavy estate agency to dynamic agency. We have to become digital marketers .. that happen to sell and let houses

How do we do that?

Without attention, nobody will be aware of your agency. But Attention on its own won’t get you the business like it used to in the 1980’s.. you then need the missing link between Attention and Securing the Business …and that is engagement


The world has changed, the way people consume information has changed .. but the people themselves haven’t changed… they are still human

These humans, these potential house sellers and landlords … they don’t care about you, your estate agency, your services, what you have sold, your market share or anything to do with your agency …. All they want to know is that you care about them.

My intuition tells me every homeowner and every landlord is interested in the local property market and how it relates to their local property. I can prove this because if there were a brand-new for sale board on your street  ….everybody that evening before getting out of the car would go online to and see what it was on the market for …. but they would not do that if the for sale board was half a mile down the road.

Time and time again over the last four years we have proved beyond doubt that to get the attention and the engagement of local homeowners and landlords in your local community all you need to do is talk about what is happening in the local property market about local house prices what is coming on the market what is selling what is happening to rents what is happening to yields. That is all you need to do it is that  ….simply drip drip drip this fascinating educational information and you will get their attention and then their engagement (because its interesting to them) and from engagement comes trust  …..and people do business with people they trust

Follow me on Facebook, Twitter, Linkedin or YouTube and will show how to do what I say .. I have taught hundreds of letting and estate agents and I can teach you.

Christopher Watkin

PS If you want to find out more ..we have a Facebook Group with over 900 memebers and 6,000+ posts on Business Generation in Estate and letitngs Agency. Its called “Landlord Farming Club” where we discuss all this in greater detail .. please ask to join if you want (It sounds lettings only focused  -it isn’t – its both estate and letting agents and we should really call the group The Landlord and Vendor Farming Club .. its just we got used to the first name – so it stuck) ..LOLS!

Author: Christopher Watkin

I teach, guide, support, mentor, consult, counsel, partner many hundreds of UK Estate and Letting Agents in their quest to grow their estate and lettings agencies business.

Old school techniques of touting, landlords wanted leaflets, ring us for a free valuation, we have sold this in your street leaflets don't work anymore. There are too many competitor agents .. meaning cheap fees are epidemic, overvaluing is almost a norm to get the stock and don’t even mention about the online/hybrid threat.

So a few years ago, I set about looking around the UK and spotted that certain agents (not many mind you) in certain towns were still seen as the ‘go to person on property’, the person the newspaper editor rang up every week for a comment and I looked at what they did and they were doing some thing quite remarkable…. Only one thing but they were doing it so well .. and reaping the reward in terms of decent listings and decent fees, happy staff, decent sales pipeline and exchange income, managed lettings portfolios in the many hundreds .. but more importantly, they really enjoyed the job… they enjoyed getting up in the morning and people looked up to them

Over 400 agents around the UK are on a mission to change the way our Estate and Lettings agency profession is perceived and looked upon, doing it town by town, city by city. I guide these 400 agents, teach them, mentor them and support them to be seen in a different light, to be seen as the ‘go to person for property’, actually be the ‘local property expert’ and prove it.

Christopher Watkin
07950 147 572
[email protected]


Recent Popular Articles

Do you need a coach

Do you need a coach?

Imagine for a moment, you have caught one too many sideways reflections in the bedroom mirror, and you decide you need to lose a bit

Name, not shame, in the big branding exercise.

The Apprentice is all wrapped up for another year. This TV show gives us so much material to blog about. Apart from how not to do business, it opens

London - Breaking into the toughest Estate & Lettings Agency Market in the UK

How do you break into and grow in the country's most competitive estate and letting market - London... Estate agents are flooding London’s high streets with an

Estate Agent Communication is Changing

I took my daughters to London this weekend.  They made complex arrangements to meet various friends, at several different locations, throughout London and Surrey over

How Estate agents can stay ahead in the digital age


Building Blocks to Success – Estate Agency and the Digital Age Human interaction between agency, buyer and seller has always been the foundation of any property acquisition, and subsequently High Street