Run your property business like clockwork

June 2, 2016

Property management involves many tasks and can be overwhelming. Keeping on top of the right information and being able to action quickly off that data, is imperative to a good service to landlords.

Software can help organise that data for you, but the underlying business processes will determine the effectiveness of your management.

We all know estate agents. And they like any business have a number of tasks they carry out. We are all familiar with property valuations, where an agent comes out and inspects a property and gives us an expert opinion on the value. 

So let us consider this simple process – how would they carry out the property valuation??

Generally most agents, will take a camera, a business pack, and record information about the property. They will explain their services and leave the premises had given a good impression.

An excellent agent will consider these aspects and turn them into a triggered process.

For example, when the agent comes back from the valuation, they will upload images straight away, record as much information on their system and at least email a valuation follow up with this content.

A client will then see two things confirmed in their customer mindset – you listened and you showed your professionalism with a speedy follow up.

Consider this approach in all your business services. Each action / event should define the next process. Allowing you to kick start each process naturally and more progressively.

Once you have a better understanding of your processes, you will need to start documenting them. This will not only allow you to define your service level, but enable you to express that clearly to your clients.

Allowing you to become more transparent. Which in turn will increase trust and assurance in your customers mindset.

Tips to start this process:

  • Record current services and describe current processes.
  • Chart each process in a ordered timeline.
  • Review and see how you can improve each process.
  • Document the improvement.
  • Stop micromanaging and make certain staff responsible for certain processes.
  • Have important triggers added to your property management software or reminder in a calendar
  • Get feedback, review and improve

 

 

Alex Evans

You May Also Enjoy

Estate Agent Talk

Dolphin v Beauchamp Estates v Hudsons – Elite Apartment Rental Options in London SW1

London has long been known as a potpourri of diverse cultures, lending it a whimsical charm while being a major global hub. Renowned for its juxtaposition between modernity and royal heritage, it’s a unique blend of ancient landmarks and contemporary living. You’ll find avant-garde architecture sitting comfortably alongside historic streets and vibrant neighbourhoods. While the…
Read More →
Christmas Decorations - Good or Bad for Selling
Breaking News

Stay secure this Christmas: Home security tips for high-value homes

High value home insurance specialists, Stanhope, are warning homeowners to be especially careful this Christmas. “It’s a busy time for everyone, including burglars,” says Director, Matthew Ashton, who highlights why high value homes are particularly vulnerable and what to do about it. “High value homes are easy to identify thanks to tell-tale signs of wealth…
Read More →
Letting Agent Talk

Six months on: How the new anti money laundering regulations are reshaping the lettings market

Six months have passed since the anti-money laundering (AML) rules came into effect, bringing mandatory financial sanctions checks into every area of the lettings market. When the changes were first introduced, many landlords were surprised by the breadth and immediacy of the requirements. Half a year on, the sector is now seeing how the industry…
Read More →
Breaking News

Private rent and house prices, UK: December 2025

Main Points Average UK monthly private rents increased by 4.4%, to £1,366, in the 12 months to November 2025 (provisional estimate); this annual growth rate is down from 5.0% in the 12 months to October 2025. Average rents increased to £1,422 (4.4%) in England, £820 (6.1%) in Wales, and £1,012 (3.3%) in Scotland, in the…
Read More →
Breaking News

Breaking Property News 17/12/25

Daily bite-sized proptech and property news in partnership with Proptech-X. How to get Proptechs from MVP to EXIT Reporter Zara S. Proptech has spent years trying to prove its relevance to the property industry. New platforms appear daily, capital flows in cycles, and “disruption” is promised more often than it is delivered. What is far less…
Read More →
Estate Agent Talk

Why Real Estate Pros Should Care About the RoHS Directive in Smart Home Tech

Some of the tasks that real estate pros perform nowadays include negotiating and posting, and checking houses on property listings. You also have to deal with buyers who expect “smart-everything,” landlords who want long-term reliability, and tenants who care about safety and sustainability. In the middle of these expectations, there’s rohs directive. Why should you…
Read More →