What’s causing landlords and tenants to fall out of love in your region? Rental dispute reasons revealed
The latest data by rental deposit replacement scheme, Ome, has revealed which areas of the UK have seen the biggest uplift in deposit disputes, as well as the areas with the highest number of total disputes raised.
Research shows that London is home to the highest proportion of rental disagreements between landlords and tenants when it comes to the return of a deposit, accounting for 37% of all cases in the last year.
The South East came second with 16% of all disputes, while the North West also accounted for double-figure disputes at 11%.
However, when it comes to the change in dispute figures year on year, it is Yorkshire and the Humber that tops the table, with a notable 28% increase in the number of rental deposit disagreements seen within the rental market.
The East of England has also seen one of the largest increases at 17%, with the capital ranking third, up 7% in the last year.
It’s not all negative though, with the East Midlands and South West seeing a decline in deposit disputes, down -2% annually, while the West Midlands saw an increase of just 1%.
Poor communication as to why a deposit was to be withheld was the most frequent cause for disputes across every region other than the South East. In the South East the cleanliness of a property at check-out was found to be the number one cause of a dispute.
Cleaning, poor communication and damage to a property ranked as the top three issues across all regions other than the East Midlands where general redecoration ranked third along with cleaning and deposits as the biggest cause of a dispute.
Across the board, disputes resulting from the lack of explanation for withholding the deposit has seen the largest annual increase, up 12% year on year, followed by disputes on missing items from the property (+10%) and damage to the property (6%).
However, disputes concerning holding onto the deposit due to rent arrears have seen a year on year decline of -8% which should be encouraging for landlords.
Co-founder of Ome, Matthew Hooker, commented:
“Deposit disputes have always been a bone of contention within the rental industry and despite the sector’s diverse makeup, they tend to focus on the same issues concerning outstanding payments, damage, cleanliness, and missing inventory wherever you are.
The introduction of formal dispute resolution has, at least, eased the burden from the courts and a standardised approach has raised standards in the sector. However, despite this rental deposits remain a friction point for many tenants and landlords.
This tends to be most prevalent within London where the sums being disputed are far higher than other regions but as the data shows, the number of cases fluctuates regionally and will continue to do so year to year.
Unfortunately, there’s no one solution that can fix all when it comes to deposit disputes and it’s imperative that the industry continues to deal with each dispute on a case by case basis with an impartial body regulating this practice.”
|
Ranking by disputes %
|
Disputes 2018-19
|
|
|
Region
|
All %
|
Annual Change
|
|
Yorkshire and the Humber
|
5%
|
28%
|
|
East of England
|
7%
|
17%
|
|
London
|
37%
|
7%
|
|
North West
|
11%
|
6%
|
|
North East
|
3%
|
5%
|
|
Wales
|
2%
|
3%
|
|
South East
|
16%
|
2%
|
|
West Midlands
|
6%
|
1%
|
|
South West
|
8%
|
-2%
|
|
East Midlands
|
5%
|
-2%
|
|
All
|
100%
|
6%
|
|
Dispute Type
|
Annual Change
|
|
|
Deposit held with no reason
|
12%
|
|
|
Missing Items
|
10%
|
|
|
Damage
|
6%
|
|
|
Redecoration
|
4%
|
|
|
Other
|
3%
|
|
|
Cleaning
|
0.8%
|
|
|
rent arrears
|
-8%
|
|
|
Yorkshire and the Humber
|
||
|
Dispute type
|
%
|
|
|
Deposit not returned – no reason given by landlord
|
39%
|
|
|
Cleaning
|
20%
|
|
|
Damage to property
|
15%
|
|
|
General redecoration
|
12%
|
|
|
Other deductions
|
8%
|
|
|
Missing / replacement items
|
3%
|
|
|
Rent arrears / outstanding bills
|
2%
|
|
|
East of England
|
||
|
Dispute type
|
%
|
|
|
Deposit not returned – no reason given by landlord
|
26%
|
|
|
Cleaning
|
25%
|
|
|
Damage to property
|
20%
|
|
|
General redecoration
|
16%
|
|
|
Other deductions
|
7%
|
|
|
Missing / replacement items
|
4%
|
|
|
Rent arrears / outstanding bills
|
2%
|
|
|
London
|
||
|
Dispute type
|
%
|
|
|
Deposit not returned – no reason given by landlord
|
30%
|
|
|
Damage to property
|
21%
|
|
|
Cleaning
|
18%
|
|
|
General redecoration
|
12%
|
|
|
Other deductions
|
11%
|
|
|
Missing / replacement items
|
5%
|
|
|
Rent arrears / outstanding bills
|
3%
|
|
|
North West
|
||
|
Dispute type
|
%
|
|
|
Deposit not returned – no reason given by landlord
|
35%
|
|
|
Cleaning
|
22%
|
|
|
Damage to property
|
16%
|
|
|
General redecoration
|
12%
|
|
|
Other deductions
|
8%
|
|
|
Missing / replacement items
|
4%
|
|
|
Rent arrears / outstanding bills
|
3%
|
|
|
North East
|
||
|
Dispute type
|
%
|
|
|
Deposit not returned – no reason given by landlord
|
36%
|
|
|
Cleaning
|
21%
|
|
|
Damage to property
|
16%
|
|
|
General redecoration
|
12%
|
|
|
Other deductions
|
7%
|
|
|
Missing / replacement items
|
4%
|
|
|
Rent arrears / outstanding bills
|
3%
|
|
|
Wales
|
||
|
Dispute type
|
%
|
|
|
Deposit not returned – no reason given by landlord
|
30%
|
|
|
Cleaning
|
28%
|
|
|
Damage to property
|
16%
|
|
|
General redecoration
|
11%
|
|
|
Other deductions
|
10%
|
|
|
Missing / replacement items
|
3%
|
|
|
Rent arrears / outstanding bills
|
2%
|
|
|
South East
|
||
|
Dispute type
|
%
|
|
|
Cleaning
|
30%
|
|
|
Deposit not returned – no reason given by landlord
|
24%
|
|
|
Damage to property
|
17%
|
|
|
General redecoration
|
14%
|
|
|
Other deductions
|
9%
|
|
|
Missing / replacement items
|
3%
|
|
|
Rent arrears / outstanding bills
|
3%
|
|
|
West Midlands
|
||
|
Dispute type
|
%
|
|
|
Deposit not returned – no reason given by landlord
|
38%
|
|
|
Cleaning
|
21%
|
|
|
Damage to property
|
16%
|
|
|
General redecoration
|
10%
|
|
|
Other deductions
|
9%
|
|
|
Rent arrears / outstanding bills
|
3%
|
|
|
Missing / replacement items
|
2%
|
|
|
South West
|
||
|
Dispute type
|
%
|
|
|
Deposit not returned – no reason given by landlord
|
28%
|
|
|
Cleaning
|
27%
|
|
|
Damage to property
|
16%
|
|
|
General redecoration
|
16%
|
|
|
Other deductions
|
6%
|
|
|
Missing / replacement items
|
4%
|
|
|
Rent arrears / outstanding bills
|
4%
|
|
|
East Midlands
|
||
|
Dispute type
|
%
|
|
|
Deposit not returned – no reason given by landlord
|
32%
|
|
|
Cleaning
|
25%
|
|
|
General redecoration
|
15%
|
|
|
Damage to property
|
14%
|
|
|
Other deductions
|
8%
|
|
|
Missing / replacement items
|
3%
|
|
|
Rent arrears / outstanding bills
|
3%
|
|
You May Also Enjoy
Average two-year fixed mortgage rate for 60% LTV now cheaper than five-year rate
How UK Property Investors Can Manage Exchange Rate Risk When Buying Off-Plan Overseas
Foxtons Lettings Market Index – March 2025
UK’s mid-market firms show improved business growth in March but economic uncertainty continues
ONS Private rent and house prices UK – April 2025
