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Cloud-based practice management platform launches at Taylor Rose
Taylor Rose parent AIIC Group rolls out cloud-based practice management platform
AIIC Group (“AIIC”), the legal group behind law firms Taylor Rose, FDR Law and Kingsley Wood, is rolling out a new fully cloud-based practice management platform as part of its ongoing investment in technology aimed at enhancing efficiency, productivity and service levels.
Already live in FDR Law, the group’s property-focused legal services business, AIIC is rolling out the system across Taylor Rose – the largest business in the group – over the summer, and plans to onboard Kingsley Wood, its corporate-focused law firm, later this year.
Developed with a sharp focus on the needs of a modern-day lawyer, the Salesforce-based system is market-leading in terms of stability, scalability and reliability. Staff can access the system on any device, including a mobile phone, to maximise flexibility for fee earners. By housing all the data in one place, the system aids ease and productivity for lawyers as well as central support departments such as supervision, audit, complaint handling and data protection.
The platform will enable AIIC to develop near-term AI opportunities, including intelligent document processing and the development of numerous other use cases driven by AI agents.
The investment is critical to driving service levels, efficiency and productivity that AIIC believes can differentiate it in its markets. It is also expected to be of huge value in providing its lawyers with a platform and infrastructure capable of giving them the best and most productive experience, therefore aiding talent attraction and retention.
Adrian Jaggard, CEO of the AIIC Group, commented: “This is a hugely important strategic investment for the group. Giving our lawyers and support teams the best and most productive work-life experience possible is an essential part of our strategy; if they are satisfied with our platform, our IT and central services, that will ultimately deliver better results for our clients and the business.
“The platform is already delivering great results in FDR Law and we’re confident that it will bring similar benefits in Taylor Rose and Kingsley Wood, taking away administrative and process-driven headaches and allowing lawyers to do their core jobs more effectively than ever. Crucially, it gives us a platform on which we can continue to scale and innovate as we look at the opportunities brought to us by AI in particular.”
The group is tailoring the platform for all its specialisms, which in Taylor Rose include areas such as property, including conveyancing; private client; family; civil litigation; and commercial law.
Workflows have been designed with compliance in mind, to help fee earners easily view everything they need to see on one system and undertake the tasks required of them.
The system will also introduce functionality for a wider range of business support functions, including client care, IT, finance, new business, and legal support operations.
Designed to be intuitive and easy to use, all employees and consultants are being trained on the new platform with interactive demonstrations, a suite of video training materials and virtual drop-in training sessions, as well as on-site support across the group’s locations.
AIIC recorded revenues of £97.3m (+16%) in the financial year ending 30th September 2024.
In March this year AIIC was listed in the prestigious FT 1000 list of Europe’s fastest-growing companies by the Financial Times for the third consecutive year, one of only 22 UK companies to have appeared in the rankings in all of the past three years.
Andrew Stanton Executive Editor – moving property and proptech forward. PropTech-X
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