New Letting Agency Award To Highlight Great Service.
Following the success of raterAgent’s ‘Estate Agent of the Month’ award, which has seen hundreds of agent branches vying for the exclusive trophy each month in 2015, the innovative rating and review website has teamed up with Fixflo to launch a new, lettings-specific monthly award.
Free for any letting agent branch to enter, all they have to do is to encourage their landlords and tenants to leave reviews on raterAgent.
“Any agent involved in lettings knows that long term relationships and repeat instructions are the key to a robust and sustainable business,” says Mal McCallion, raterAgent’s CEO. “As the service level expectations of both landlords and tenants continue to rise, we wanted to recognise the great contribution individual branch lettings’ teams make towards their companies’ overall service quality – and perhaps give an extra insight to some of the trials and tribulations overcome by the best lettings agents in the business.”
The monthly awards will start in September and be judged by raterAgent’s review moderation team. Fake reviews will be weeded out, as always, and any branches trying to cheat disqualified. The volume and star-ratings of reviews from landlords and tenants alone will count, per branch, towards its overall score. The highest rated agent branch each month will get the trophy.
“We’re delighted to be involved with the launch of such an innovative development in the UK lettings industry,” says Rajeev Nayyar, Fixflo’s Managing Director. “Fixflo’s business is about helping agencies to drive improvement through their repairs function, which is where the relationship between landlords, tenants and agencies is often under the greatest strain. These awards were the perfect fit for our desire to highlight best practice, in an industry in which the headlines tend to be dominated by the small minority of agencies pursuing poor or illegal practices.”
raterAgent’s ‘Estate Agent of the Month’ awards have been won by branches such as Thomas Marsh in Grays, Charters in Alton, 1st Class Property in Romford, William H Brown in Hoddesdon and Distinct in Banbury, all as a result of their clients’ verified reviews. If you deal in lettings, simply get your clients to leave a review for your branch on www.rateragent.co.uk from today. The best of August and September will be rolled together for the first trophy given out at the end of that month.
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