Breaking Property News 03/10/24
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RentalReady property management software company unveils Maia a fully autonomous AI agent
RentalReady has added Maia to its existing service and is a leap forward in the company’s aim to revolutionise the hospitality industry. ‘After only one-week after going-live, Maia was already treating the majority of our enquiries,’ commented Alexander Limpert, CEO of GuestReady, a leading urban STR property manager, and a client of RentalReady. His business has deployed Maia in five languages across their entire portfolio of more than 3,000 properties in Europe and the Middle East. “GuestReady expects the financial impact of Maia to be €1M in 2025.”
Maia was built to handle all aspects of guest communications at scale, without the need of any human intervention. She delivered on this promise in the beta test phase, completely covering 66% of entire conversations with guests. Her progression has been astounding, often hitting peaks of 80% autonomy. These very promising averages have led the development team to announce Maia’s availability to all clients.
‘AI depends on a rich data set, and we have the deepest data of any PMS,’ said François Lavie, company CTO. ‘We collect more data on the property and the guest than even the biggest OTAs can handle. I’m not surprised how fast Maia has picked up the task of guest communications. It’s really just the beginning of her capabilities.’
Maia adds to several AI-driven features launched last year: the introduction of bespoke, on-demand itineraries; identifying the guest’s mood and suggesting answers within the platform’s unified inbox; and smart replies to guest reviews. It was the first PMS to release such AI features natively in their platform, putting the company’s 25 developers at the forefront of innovation driving the industry forward.
‘Our customers are blown away by Maia,’ said Joe Siart, Managing Director of RentalReady. ‘Take up has been brisk, especially considering this is a paid-for option. The ROI is easy to justify, and payback is immediate.’
It’s proprietary guest communications suite is now complete so property managers using the company’s Rise level get extra services including; the Unified Inbox with a manual AI button to create or improve their responses. They also get Maia who handles after-hours exchanges and open hours with possible manual override, or delegation to have our human agents treat all guest communications 24/7/365 without the property manager having to converse with guests.
Maia will be further trained to assist in a multitude of areas throughout the RentalReady platform, including upselling, reviews, tasks, revenue management and more. Look for announcements in the upcoming months. Property managers are invited to converse with Maia, and have your questions answered by the RentalReady team at VRWS in Porto, October 3rd and 4th.
The property management software has been developed by one of the foremost urban Short Term Rental operators in Europe and the Middle East. With a portfolio of more than 7,000 listings pushed through the platform. A platform committed to offering a comprehensive suite of tools, ensuring great UX, advanced functionality, and unwavering reliability.
Andrew Stanton Executive Editor – moving property and proptech forward. PropTech-X
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