Iain McKenzie comments on Strengthening Consumer Redress in the Housing Market

January 24, 2019

Iain McKenzie, CEO of The Guild of Property Professionals, in response to the publication of the Government’s consultation on Strengthening Consumer Redress in the Housing Market:

“The Guild have been actively promoting best practice in estate agency for 25 years, including our code of conduct for members and trading standards accredited training scheme. We therefore wholeheartedly support the government proposals.

The general public need greater confidence that whether buying (both re-sale and new homes), selling, letting or renting a property, they are dealing with a professional agent and there is a clear route to redress in the event of a dispute.

The government has recognised that the UK is going to be generational in the respect that there will be people who are tenants for their whole life. Therefore, bringing private landlords into the redress provision is a positive move allowing tenants access to redress in any given situation.

In addition, having just launched a Guild New Homes department, we also welcome the implementation of a redress scheme to protect the rights of purchasers of new build housing.”

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