Ombudsman welcomes Renters’ Rights Act implementation roadmap

November 17, 2025

The Property Ombudsman welcomed the Government’s roadmap for the Renters’ Rights Act 2025 that sets out how the legislation will be implemented.

The Government’s announcement today (14 November) follows the Property Ombudsman’s Consumer and Industry Forum on 12 November where Stephanie Kvam, Deputy Director – Private Rented Sector at the Ministry of Housing, Communities and Local Government (MHCLG), provided an overview of the Act to attendees from across consumer groups and property industry trade bodies.

This was followed by a panel where representatives from Citizens Advice, National Residential Landlords Association, Propertymark and Rent Smart Wales discussed the Act and shared insight from letting agents, landlords and tenants perspectives.

Chief Ombudsman Lesley Horton said: “We’re really pleased to see that the roadmap has been published, giving much needed clarity on when the key provisions will come into effect.

“Our Consumer and Industry Forum this week brought together consumer and industry stakeholders into one room where we had open and collaborative discussions on the Act and how to make it work for letting agents, landlords and tenants. Time to prepare is critical and now with this roadmap, all parties can really move forward with their preparations.

“We’re committed to supporting letting agents, landlords and tenants and will be releasing guidance in due course to help with this preparation. We’re also looking forward to continuing to work closely with the Ministry, particularly on the introduction of the Ombudsman which will come in phase two of the roadmap.”

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