Run your property business like clockwork

Property management involves many tasks and can be overwhelming. Keeping on top of the right information and being able to action quickly off that data, is imperative to a good service to landlords.

Software can help organise that data for you, but the underlying business processes will determine the effectiveness of your management.

We all know estate agents. And they like any business have a number of tasks they carry out. We are all familiar with property valuations, where an agent comes out and inspects a property and gives us an expert opinion on the value. 

So let us consider this simple process – how would they carry out the property valuation??

Generally most agents, will take a camera, a business pack, and record information about the property. They will explain their services and leave the premises had given a good impression.

An excellent agent will consider these aspects and turn them into a triggered process.

For example, when the agent comes back from the valuation, they will upload images straight away, record as much information on their system and at least email a valuation follow up with this content.

A client will then see two things confirmed in their customer mindset – you listened and you showed your professionalism with a speedy follow up.

Consider this approach in all your business services. Each action / event should define the next process. Allowing you to kick start each process naturally and more progressively.

Once you have a better understanding of your processes, you will need to start documenting them. This will not only allow you to define your service level, but enable you to express that clearly to your clients.

Allowing you to become more transparent. Which in turn will increase trust and assurance in your customers mindset.

Tips to start this process:

  • Record current services and describe current processes.
  • Chart each process in a ordered timeline.
  • Review and see how you can improve each process.
  • Document the improvement.
  • Stop micromanaging and make certain staff responsible for certain processes.
  • Have important triggers added to your property management software or reminder in a calendar
  • Get feedback, review and improve

 

 

Alex Evans

You May Also Enjoy

small house bird box
Breaking News

UK First Time Buyers better off than many other global nations

Is it really that bad being a first-time buyer? UK better off than many other global nations when it comes to affordability The latest market analysis from Yopa, the full-service estate agents, reveals that first-time buyers (FTBs) in the UK may be paying 63% more to get a foot on the property ladder than they…
Read More
new build homes colchester essex
Breaking News

Building Safety Regulator Reform

The Government has announced reforms to the Building Safety Regulator, including leadership, process and investment. The changes are hoped to deliver 1.5 million homes. The reforms pave the way for creation of a single construction safety regulator, as recommended by the Grenfell Tower enquiry. David Smith, property litigation partner at London law firm Spector Constant…
Read More
Breaking News

New anti-money laundering rules now in effect: what landlords need to know

New anti-money laundering (AML) rules came into effect this month, marking a significant change for landlords and the lettings industry as a whole. The new rules mean financial sanctions checks are now required for all lettings, regardless of how much rent is charged. Here, Steve Bond, managing director of residential lettings for Beresfords, explains what…
Read More
Breaking News

What landlords need to know about the upcoming Renters Rights Bill

The government’s long-awaited Renters Rights Bill is one of the most significant overhauls of the private rental sector in decades. While it has not yet received royal assent, the legislation is expected to come into effect late this year, or early in 2026. With the bill moving closer to becoming law, Steven Bond, managing director…
Read More
Breaking News

Mortgage approvals bounce back in May

The latest figures show that: – Mortgage approvals on house purchases for May sat at 63,032 up 3.9% from 60,656 in April. The monthly increase seen in May marks the end of four months of previous decline, with approval levels having fallen each month since January of this year. Approvals are also 2.5% higher than…
Read More
Breaking News

Money and Credit – May 2025

Key points: Net borrowing of mortgage debt by individuals increased by £2.8 billion to £2.1 billion in May, following a large decrease in net borrowing of £13.8 billion to -£0.8 billion in April. Net mortgage approvals for house purchases increased by 2,400 to 63,000 in May. Approvals for remortgaging also increased by 6,200 to 41,500…
Read More