Run your property business like clockwork

June 2, 2016

Property management involves many tasks and can be overwhelming. Keeping on top of the right information and being able to action quickly off that data, is imperative to a good service to landlords.

Software can help organise that data for you, but the underlying business processes will determine the effectiveness of your management.

We all know estate agents. And they like any business have a number of tasks they carry out. We are all familiar with property valuations, where an agent comes out and inspects a property and gives us an expert opinion on the value. 

So let us consider this simple process – how would they carry out the property valuation??

Generally most agents, will take a camera, a business pack, and record information about the property. They will explain their services and leave the premises had given a good impression.

An excellent agent will consider these aspects and turn them into a triggered process.

For example, when the agent comes back from the valuation, they will upload images straight away, record as much information on their system and at least email a valuation follow up with this content.

A client will then see two things confirmed in their customer mindset – you listened and you showed your professionalism with a speedy follow up.

Consider this approach in all your business services. Each action / event should define the next process. Allowing you to kick start each process naturally and more progressively.

Once you have a better understanding of your processes, you will need to start documenting them. This will not only allow you to define your service level, but enable you to express that clearly to your clients.

Allowing you to become more transparent. Which in turn will increase trust and assurance in your customers mindset.

Tips to start this process:

  • Record current services and describe current processes.
  • Chart each process in a ordered timeline.
  • Review and see how you can improve each process.
  • Document the improvement.
  • Stop micromanaging and make certain staff responsible for certain processes.
  • Have important triggers added to your property management software or reminder in a calendar
  • Get feedback, review and improve

 

 

Alex Evans

You May Also Enjoy

bank of england interest rate
Breaking News

Bank of England raises rates to 4%

The Bank has raised interest rates by 0.25 percentage points to 4%. Policymakers were unanimous in their decision. Here is the reaction from the industry. Nathan Emerson, CEO at Propertymark, comments: “As the Bank of England continues to navigate wider economic pressures, including rising inflation, it comes as little surprise that base rate decisions remain…
Read More →
Breaking News

Breaking Property News 5/11/26

Daily bite-sized proptech and property news in partnership with Proptech-X. The Greatest Return on AI May Not Be the Work It Eliminates, but the Human Potential It Releases Time to look at artificial intelligence as a growth engine that upgrades humans working life Thought Leadership By Author Andrew Stanton CEO Proptech-PR For decades, businesses have…
Read More →
Breaking News

Guy Fawkes Night set to fizzle out for UK households

Firework Night set to fizzle out as 97% of UK households won’t buy fireworks and 7 in 10 want to see them banned As many as 97% of UK households won’t be buying fireworks to set off at home this Bonfire Night, while more than seven in 10 believe private fireworks displays in residential gardens…
Read More →
Breaking News

Budget tax raid could hit landlords for £3,500 a year

Budget tax raid could cost landlords almost £3,500 a year as property income tax rises Landlords could face almost £500 in additional annual tax per property, rising to nearly £3,500 across an average portfolio, following the Autumn Budget decision to double the previously planned increase in property income tax rates from April 2027. New analysis…
Read More →
Estate Agent Talk

Upfront information: homebuyers want confidence as much as speed

What movers want from upfront information, and it isn’t only speed Having a survey, legal pack and chain details before making an offer would help more than eight in ten respondents, according to LRG’s latest sales report Of the 553 who answered the question, 41% said they would offer with more confidence, although not necessarily…
Read More →
Estate Agents should not all look the same
Estate Agent Talk

How Financial Anxiety Drains Entrepreneurial Energy

Financial anxiety can consume the attention and stamina that business owners need for planning, problem-solving and leading a team. A late payment, an unexpected tax bill or a weak sales month may trigger worry long after working hours have ended. Over time, that mental strain affects sleep, concentration and confidence. The answer starts with creating…
Read More →