Smarter Dispute Resolution For Lettings.

November 16, 2015

Fixflo recently announced new partnerships with The Property Ombudsman (TPO) scheme and The Deposit Protection Service (The DPS).

The new arrangements will mean members of TPO scheme and letting agents with The DPS who also use Fixflo’s repairs software will be able to send independently recorded repairs evidence to them with the click of a button.

Having launched a little over two years ago, Fixflo’s software is now used by more than 1,200 lettings branches across the UK and handles more than 25,000 repairs a month.

The tie up allows Fixflo clients to send the full history of a repair that is the subject matter of a dispute to the relevant adjudication team at TPO scheme or The DPS.

Further integrations between Fixflo and redress schemes and tenancy deposit schemes are expected to be announced over the next few months.

Katrine Sporle CBE, Ombudsman at TPO, said:

“Written records which are shared between the parties and which are independently time and date stamped carry the greatest weight in a dispute.

“We welcome anything which makes it easier for our members to submit those records in the event that a dispute is referred to my office.”

Julian Foster, Managing Director at The DPS, said:

“Written records of communications not only make the dispute resolution process quicker and simpler, but also help to protect the innocent party in a dispute.

“With increasing numbers of letting agents and tenants with The DPS using the Fixflo service, this tie up made sense for our users and for us.”

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