You have more influence than you think.
As an Estate agent, you have a lot of influence over the buying decisions of your customers. Don’t underestimate the power of your recommendations, especially when it comes to your customers choosing a conveyancer.
Conveyancers are all too aware of this as well. For those firms hungry for success, this is an area they will focus on, providing a real opportunity to secure a steady stream of work and grow their business.
A little mutual confidence can help define your customers experience
When all is said and done, your customers will take their whole home moving experience and bundle it into one emotion. We know all too well the frustrations and excitement involved in moving. If the conveyancing solicitors drop the ball, fall short on customer care and keep everyone in the dark this could reflect badly on you. Especially if you recommended them. We know it will definitely cause a headache sales chasing, trying to pick up the pieces.
It’s so important to build close working relationships with the conveyancers you recommend and have confidence in each other’s business. You need to be confident they will provide the care and diligence your clients deserve. They need to be confident you trust them to get on with the job and keep you all updated along the way. Your customers will pick up on this confidence and feel reassured. This confidence will come across as you continue to recommend them and your customers continue to go with your recommendations.
It can help if you work closely with more than one conveyancing firm. It ensures no one gets too complacent. It provides you and your clients with choice. Not every firm works the same and this will give you the opportunity to learn from each and evolve and strengthen the ways that work best.
Of course technology can help but you don’t want to hear that from me
Our staff and the solicitors in our panel find Hoowla’s panel management software easy to use and it has streamlined the process of referring clients to our panel. With complete visibility of the progression of all of our properties we can quickly react to anything that may slow down progress and step in to support our panel firms. Hoowla helps us maintain a great working relationship with our solicitors and provide a fantastic conveyancing experience for all of our clients. Suzanne Wharton, Operations Manager at Edward Mellor
Hoowla is very useful and saves us a lot of time. I can clearly see what’s been done and where we are at with each property. We both have more time to talk to our clients instead of chasing each other, especially on Fridays! Valda Mardle, Lovelle Estate Agency
Hoowla’s software has helped me form strong partnerships with my local estate agents. They can create instant estimates for clients which in turn refers them to me. This process takes seconds, saves so much time, it empowers my partnered agents and the client gets what they want instantly. Built into the heart of Hoowla is their online case tracking facility which hasn’t been an afterthought. The experience I get using Hoowla in my firm is the same experience that my clients, introducers and anyone else involved in the case gets. Licensed Conveyancer Adam Cheal, Owner of Fletcher Longstaff
We absolutely love Hoowla. It assists both agents and solicitor’s alike cutting down on the amount of calls between the two. Updates can be seen at a glance, clients also have commented on the ease of using the site which allows them to check progress even when the office for agents/solicitors are closed. Messages can also be sent direct from your own file allowing an almost instant reply. Angela Powell MNAEA, Sales Progressor, Starkey & Brown
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