4 Tips to Improve Your Agency Reviews

Every business knows the importance of positive reviews and how these reviews can increase your company’s reputation. However, some new businesses can struggle to gain the traction they want as they don’t have enough reviews. Similarly, some customers simply don’t leave reviews, so even good service is rarely reported for other customers to see. This can make it difficult for your business to grow, and as a real estate business in a competitive market, your reviews are crucial. So, how can you improve your agency reviews? Here are four tips to consider.

Focus On the Details

It’s often the smallest details that can turn a four-star review into a five-star review, or even force it to go the other way. As a real estate agent, you are well-accustomed to the finer details, so consider how to improve your approach during priority checks and showings to impress your clients. By remembering these details and being clear about everything within the property, you can save plenty of disappointment and avoid accusations that you were not entirely honest about the property.

Identify Common Complaints

Everyone has specific complaints about real estate agents, and you perhaps know this better than anyone else. Understanding the biggest complaints allows you and any employees to avoid them in the future. You can make an actionable change to your approach that means your clients will feel more comfortable looking around the house and keeping in touch with you regarding any questions or concerns that might have. Your exceptional service (that avoids complaints) should encourage clients to leave positive and glowing reviews that can help build your agency’s reputation.

Go Above And Beyond

A professional estate agent can always go above and beyond to ensure the property is fully functional and prepared for the new tenants or owners moving in. Being more proactive about client requests, such as repairing problems, clearing garbage, or finding Drain Unblocking services for the bathroom or kitchen can make them more satisfied with the overall service once they move in. As moves can be a stressful experience, your clients won’t want to deal with anything in the days after the move-in, so fixing problems beforehand is bound to impress.

Adapt to the Customer

You know not all customers are the same. Some are chatty; others are mysterious. As an agent, you’ll meet a wide range of people, and it’s beneficial to learn how to adapt your approach to meet the client’s personality. This adaptation can help you build a better rapport with them, which can increase your chances of making the sale and boost the chances of the client leaving an excellent review. You don’t want to accidentally overstep any boundaries, though, so give yourself some time to understand the client before you fully adapt to match their energy and attitude.

Five Star Service

Good reviews demand a combination of excellent service and knowing how to change your approach to meet the customer or client’s needs. If you focus on these aspects, you’ll gradually be able to improve your agency reviews and make your business the most in-demand real estate company in your area.

EAN Content

Content shared by this account is either news shared free by third parties or sponsored (paid for) content from third parties. Please be advised that links to third party websites are not endorsed by Estate Agent Networking - Please do your own research before committing to any third party business promoted on our website. As an Amazon Associate, I earn from qualifying purchases.

You May Also Enjoy

Breaking News

Popping the Asking Price Bubble

Where in the Uk Can Buyers Snap Up Property Bargains and Where Properties Go for a Premium Above Asking Price   New research from fast selling property company, Upstix has uncovered the UK’s most surprising postcodes for snapping up a property at bargain prices this year, highlighting a widening gap between sellers’ expectations and the…
Read More
Rightmove logo
Breaking News

Highest demand to lease office space since pre-pandemic

The latest insights from the UK’s number one commercial property website Rightmove, reveals that the number of unique enquiries to lease office space is at its highest point since pre-pandemic, as businesses look for spaces that meet modern requirements. Demand to lease office space is 19% higher than the same period a year ago and…
Read More
Planning disputes on new build land
Estate Agent Talk

Planning consultations for major infrastructure to be streamlined

Robert Bruce, a planning and infrastructure partner at law firm Freeths LLP, said he: “Welcomed the change as a significant step to speeding up the DCO process and the focus on the quality and effectiveness of the consultation, rather than box ticking and a risk averse approach to pre-application consultation due to the current legal…
Read More
Breaking News

‘The property ladder pulls further away’ warns Open Property Group

For many first-time buyers across England, the dream of homeownership continues to slip further out of reach. Despite rising wages, soaring house prices are making it harder than ever to get on the property ladder. A leading UK professional house buying company ‘Open Property Group’ based in Buckinghamshire UK, has raised concerns over the ongoing…
Read More
Estate Agent Talk

How Long It Takes to Buy a House in the UK: 5 Common Delays That Can Slow Down Your Home Purchase

Wondering how long it takes to buy a house in the UK? The average timeline ranges from 8 to 22 weeks, but even that can stretch significantly due to unexpected delays, especially if you’re a first-time buyer or caught in a chain. That’s why working with experienced professionals like Belvoir — one of the UK’s…
Read More
Love or Hate Rightmove
Breaking News

Rightmove to host Renters’ Rights Bill webinar with Guild of Lettings

Rightmove is hosting a live and interactive webinar session with the Guild of Lettings to help agents get Renters’ Rights Ready. The webinar will take place from 10:00am – 11:00am on Wednesday 23rd April. Susie Crolla, Managing Director for the Guild of Lettings, will be joining Rightmove to help agents with questions they may have about…
Read More