5 Reasons Why Virtual Video Surveys Will Benefit Real Estate Businesses

The Covid-19 pandemic has had a significant effect on the way that we all live our lives.

These impacts have substantially changed the ways in which businesses in the real estate industry have to operate.

National and regional lockdowns and new social distancing measures forced businesses to adapt to an ever-changing working environment.

Historically, real estate businesses have relied on physical interactions with customers.

Whether these came in the form of house viewings, removals services or house surveys, all aspects of real estate have been impacted by the pandemic.

Throughout the pandemic period, virtual surveys have emerged as the perfect remote alternative for real estate businesses.

Virtual video survey software allows businesses to conduct face-to-face appointments from anywhere with an internet connection and have become the ‘new normal’ throughout the pandemic.

So, what are the main benefit of virtual video surveys and how is the technology able to assist real estate businesses?

The New Norm

It is no secret that estate agents and removals firms have heavily relied on virtual video surveys and house viewings during the pandemic.

The emergence of these new technologies has allowed companies to assist customers and continue conducting business despite the strict social distancing measures.

Whilst physical viewings and home surveys are unlikely to fade completely, this new norm is likely to see an increase in the use of online technology.

The swing towards this new online trend should not come as surprise.

In 2016 The Telegraph reported that 98% of buyers were heading online to search for their new home!

Virtual video surveys and online viewing are the natural next stage of the buying and moving process.

As the technology continues to establish itself in both the estate agency and removals industries, companies should expect them to remain popular.

Providing virtual video surveys for the customer is certainly becoming the new norm and will become increasingly important in the post-covid period.

Save Time and Money

One of the biggest benefits of virtual video surveys is that they save a significant amount of time.

While there will always be a demand for physical visits, a large percentage of interactions can now be achieved via a quick video call.

With virtual video software, agents can complete surveys from any location with internet access, assist customers worldwide!

Furthermore, virtual video surveys eliminate wait times as appointments will begin at their scheduled times.

This ensures there are no more delays thanks to bad traffic or any other issues.

Video surveys allow for increased revenue as surveyors can conduct more appointments in less time.

When you combine this with the considerably reduced travel costs, it is apparent that there is a huge scope for savings to be made when businesses implement virtual video survey services.

Remote Capabilities

When deciding on your removals firm or estate agent during the pandemic, it has been very important to consider if they offer remote video surveys.

Video survey software allows companies to establish all the information that will be required to conduct a virtual viewing, a full house move or to solve any problems remotely.

All of this can be achieved from the safety and comfort of your own home.

Virtual video survey services have reduced face to face interaction with individuals from outside of your household, making it a fantastic safety tool during the pandemic.

With the shift towards upholding wellbeing and safety, remote virtual video surveys will continue to help businesses thrive in the post-covid era.

It is therefore important to adopt these new technologies as customers will want companies to offer virtual video surveys services.


Virtual video surveys offer a range of advantages to both customers and businesses when it comes to flexibility.

The Guild of Property Professionals surveyed 2,000 consumers about the viability of online house viewings, finding that around half would be happy to view a potential property online.

The survey found that the flexibility of online virtual video surveys played a huge role in their popularity.

The ability to view multiple properties in one day as well as the flexibility to schedule viewings in at convenient times really appeal to consumers.

Real Estate businesses also strongly benefit from the flexibility offered by virtual video surveys.

Not only does the technology allow for more viewings to be scheduled in, but it also allows for a far wider scope of customers.

Businesses can assist customers from any location with internet access, expanding the range of potential client and eliminating long journeys to visit clients.

This benefit is a great benefit if you are local moving company, allowing a much wider scope of possible customers.

Virtual video surveys also provide a flexible alternative to physically meeting.

In the post-covid era, businesses can use virtual video surveys to maintain the ‘human’ aspect that may be lost via phone calls or email conversations.


Virtual video surveys are a convenient alternative to the traditional surveys that real estate businesses are familiar with.

House movers can continue to provide customers with the same high-level service without anyone from the company being present.

Not only does this mean your businesses can conduct far more virtual surveys, but it also means your agents do not have to travel, once the survey is over there is no long drive to the next appointment!

The remote capabilities of virtual video surveys mean that agents have more time to conduct surveys, making the process far more convenient.

Customers are also greatly benefitted by the convenience of the technology.

Virtual video surveys can be booked immediately or at the most convenient time.

The convenience of the technology has been significant during the pandemic.

Virtual video surveys have allowed companies to safely interact with customers throughout the period.

Even though home visits have been permitted for some time, virtual surveys have continued to flourish and are becoming a vital tool to real estate businesses.

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