Top agents, based on genuine customer reviews, recognised with awards

November 28, 2016

The 2016 awards recognising the UK_s top estate agents for customer service have just been announced by raterAgent, the trustworthy, transparent estate and letting agent review site.

Since its launch in April 2015, some 10,851 agents dissatisfied with existing review sites have signed up to the raterAgent scheme, which sets itself apart on the genuine nature of its customer reviews. All customer feedback undergoes raterAgent_s _Triple lock transparency check_, which includes an algorithm that takes into account a matrix of 13 x 13 fakery factors such as the author_s IP address, location and profile. For added reassurance, reviews undergo further checks by a team of (human) moderators who check each review author against electoral roll information, social media and other sources.

raterAgent has extended its ethical ethos to its annual awards scheme, now in its second year. Rather than rely on corporate sponsorship, which could leave raterAgent vulnerable to accusations of undue influence, the company self-funds the awards. This means no agent is charged an entry fee and allows everyone in the raterAgent directory to be entered automatically, making the awards totally transparent. By keeping the awards free to enter, the winners gain recognition entirely on the basis of genuine customer reviews.

After each transaction with a raterAgent-registered sales or letting agent, customers are asked to score the branch on five criteria and give an overall rating:

  • Valuation achieved
  • Speed of transaction
  • Value for money
  • Local knowledge
  • Quality of staff
  • Overall rating

Companies and individuals are then ranked according to their scores to find the best performing estate agency/lettings businesses and individuals nationally according to their customers.

Congratulations to the top three companies

And a huge well done to the individual winners for 2016

Commenting on the results, raterAgent chairman Bill McClintock said, _These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent_s service first-hand. All reviews have been verified thoroughly under our Triple Lock Transparency Check so our company and individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised. We congratulate all our 2016 winners._

EAN Content

Content shared by this account is either news shared free by third parties or sponsored (paid for) content from third parties. Please be advised that links to third party websites are not endorsed by Estate Agent Networking - Please do your own research before committing to any third party business promoted on our website. As an Amazon Associate, I earn from qualifying purchases.

You May Also Enjoy

Estate Agent Talk

The Future of Urban Real Estate: Trends and Predictions for 2026

Affordability pressures, hybrid work arrangements, and steep borrowing costs are heavy influences on urban real estate for 2026. We’re seeing an increase in mixed-use development and a renewed focus from investors on markets with a steady demand. Markets that can balance housing access, transportation, lifestyle amenities, and flexible workplaces will come out on top. Major…
Read More →
Estate Agent Talk

London’s prime residential market isn’t falling — it’s repricing

By Daniel Austin, CEO and co-founder at ASK Partners London’s prime residential market has looked subdued by global standards, but framing current conditions as a decline overlooks the more important underlying dynamic. The market is undergoing structural repricing driven by higher interest rates, shifting tax policy and a more volatile geopolitical environment. This is not…
Read More →
Breaking News

Foxtons Lettings Market Index – April 2026

Market activity strengthens with applicant demand recovering and supply remaining ahead of last year   After the implementation of the Renters’ Rights Act, April provides the final snapshot of market conditions ahead of implementation, offering a clear benchmark for how the sector is positioned entering this new regulatory environment. The lettings market strengthened through the…
Read More →
Breaking News

Five hidden costs catching home buyers out

FIVE hidden costs that’re catching home buyers out, AFTER they put their offer in, says expert • Buyers often focus on deposits and mortgages, but overlook thousands in extra costs • Delays, surveys and legal fees can quickly inflate budgets • Unexpected gaps in funding are becoming increasingly common A lot of home buyers think…
Read More →
Breaking News

Housing Insight Report: March 2026

Buyer activity and sales agreed picked up this month as the housing market entered the spring season, with increased stock levels giving consumers more choice despite ongoing affordability pressures. Meanwhile, the rental market remained highly competitive, as tenant demand continued to outstrip supply and concerns over future regulation weighed on landlord confidence. Sales 1. The…
Read More →
Breaking News

Renters’ Rights Act risks leaving the tenants it set out to protect with fewer options

Fewer than a third of landlords are fully aware that the Renters’ Rights Act bans advance rent payments of more than one month, according to new research from LRG. The survey of 650 landlords and tenants across England and Wales found that 43% know the rules have changed but remain uncertain of the details, while…
Read More →