Top agents, based on genuine customer reviews, recognised with awards

November 28, 2016

The 2016 awards recognising the UK_s top estate agents for customer service have just been announced by raterAgent, the trustworthy, transparent estate and letting agent review site.

Since its launch in April 2015, some 10,851 agents dissatisfied with existing review sites have signed up to the raterAgent scheme, which sets itself apart on the genuine nature of its customer reviews. All customer feedback undergoes raterAgent_s _Triple lock transparency check_, which includes an algorithm that takes into account a matrix of 13 x 13 fakery factors such as the author_s IP address, location and profile. For added reassurance, reviews undergo further checks by a team of (human) moderators who check each review author against electoral roll information, social media and other sources.

raterAgent has extended its ethical ethos to its annual awards scheme, now in its second year. Rather than rely on corporate sponsorship, which could leave raterAgent vulnerable to accusations of undue influence, the company self-funds the awards. This means no agent is charged an entry fee and allows everyone in the raterAgent directory to be entered automatically, making the awards totally transparent. By keeping the awards free to enter, the winners gain recognition entirely on the basis of genuine customer reviews.

After each transaction with a raterAgent-registered sales or letting agent, customers are asked to score the branch on five criteria and give an overall rating:

  • Valuation achieved
  • Speed of transaction
  • Value for money
  • Local knowledge
  • Quality of staff
  • Overall rating

Companies and individuals are then ranked according to their scores to find the best performing estate agency/lettings businesses and individuals nationally according to their customers.

Congratulations to the top three companies

And a huge well done to the individual winners for 2016

Commenting on the results, raterAgent chairman Bill McClintock said, _These are the industry awards that matter as they are based entirely on genuine reviews from customers who have experienced the agent_s service first-hand. All reviews have been verified thoroughly under our Triple Lock Transparency Check so our company and individual winners have every reason to feel proud that the exemplary service they give their customers has been recognised. We congratulate all our 2016 winners._

EAN Content

Content shared by this account is either news shared free by third parties or sponsored (paid for) content from third parties. Please be advised that links to third party websites are not endorsed by Estate Agent Networking - Please do your own research before committing to any third party business promoted on our website.

You May Also Enjoy

Estate Agent Talk

Real Estate Lawyers: Who They Are and What They Do?

When you want to purchase or sell a property, the best course of action would be to seek help from professionals. Real estate transactions usually involve huge sums of cash, so the legal protocols are there to ensure your security and prevent you from falling victim to fraud. Hiring a real estate attorney is essential,…
Read More →
Breaking News

Weekly News Roundup – 03/05/24

A roundup of the week’s top property and proptech news stories in partnership with Proptech-X   Table of Contents Is Zoopla holding back the housing market? Will Yardi’s multi-million gamble on WeWork the former £37Bn Unicorn pay off? Nimbus report gives oversight on retail market post Covid   Is Zoopla holding back the housing market?…
Read More →
Love or Hate Rightmove
Breaking News

Rightmove’s weekly mortgage tracker – 02/05/24

Matt Smith, Rightmove’s mortgage expert said: “Next week’s Bank of England meeting will be quite key for setting the tone for mortgage rates leading into summer. An uneasy few weeks for the world economy has meant that there is still a lot of uncertainty around when we might see the first interest rate cut – and…
Read More →
Estate Agent Talk

Powering Up Your Brokerage: How Real Estate Apps are Transforming the Industry

The real estate industry once literally hand-to-hand with traditional printed flyers and face-to-face meetings became digital-friendly after the revolution of technology. Among the key drivers of this transformation is the real estate app through which brokerages redefine the role they perform and the way they interact with clients. Streamlined Workflows and Increased Efficiency Gone are…
Read More →
Breaking News

Breaking Property News – 02/05/24

Daily bite-sized proptech and property news in partnership with Proptech-X. Is Zoopla holding back the housing market? Maybe it is me! and definitely me and my dog Zara do not think like most people, but – each month in the UK just 100,000 properties complete (exchange) and in the past decade this has been the…
Read More →
Breaking News

Breaking Property News – 01/05/24

Daily bite-sized proptech and property news in partnership with Proptech-X.   Fine & Country relaunches Masterclass Series for 2024 to support network in winning more business Set to take place in both London and Huddersfield, Fine & Country will be hosting informative and engaging Masterclass sessions again this year, sharing insight from property experts on…
Read More →