Help offered by Banks to Grenfell Tower Victims
June 16, 2017
The BBA published a news release yesterday headlined ‘Banks offer help to Grenfell Tower Victims’.
To assist the circulation of this news release we have reposted the content below:
The banking industry recognises that many of those who have lost their homes in the tragic fire at Grenfell Tower have also lost all access to their bank cards, accounts and ID documents and is ready to help.
Banks have been contacting customers to provide assistance and arrange emergency access to funds.
Below you will find details of what the banks are offering, with appropriate helpline numbers.
This is not a comprehensive list of support, but we hope it will provide a starting point for those looking for assistance.
They’re ready and willing to help all those who need it, so don’t hesitate to get in touch.
Barclays
- Local branch staff are helping customers who don’t have their cards or ID to obtain same-day replacements for debit-cards, and are making emergency overdraft facilities available if needed.
- Contacting affected customers by text and phone to offer help and assistance.
- Branches taking donations of clothes to help victims, and Barclays has set up an account to collect donations for those affected.
- Affected customers can call: 0345 734 5345, or contact their local branch.
HSBC
- Contacting affected customers to offer emergency support, and a dedicated team is on hand to help close to the site and in local branches.
- Affected customers can call the dedicated support line on 03456 092527.
Lloyds Group (Including Halifax and Bank of Scotland)
- Local staff are available on the ground and in branches to provide emergency support for customers who don’t have their cards or other forms of ID.
- Emergency funds have been made available to all affected customers.
- Local staff are available on the ground and in branches to provide emergency support for customers who don’t have their cards or other forms of ID.
- Emergency funds have been made available to all affected customers.
- Affected customers can call: Lloyds on 0345 300 0000, Halifax on 0345 720 3040 and Bank of Scotland on 0345 721 3141.
Co-op
- Contacting affected customers to offer assistance with their immediate financial needs.
- Local branch staff are available and ready to help, affected customers can call: 03457 212212.
RBS and NatWest
- Contacting affected customers to offer on-going assistance, and helping to support those without access to cash or cards.
- Local staff are on site to support those affected, collecting cash and provisions for those affected in branches across the London and South East.
- Affected customers can call NatWest on 03457 888 444 and RBS on 0345 900 0400
Santander
- Local branch staff are helping customers to access their funds, and extending credit where needed.
- Affected insurance customers are in alternative accommodation and have been provided emergency funds to cover essential purchases.
- In contact with Red Cross, local charities and community centres to determine the best way to offer additional support.
- Affected customers can call 0800 9 123 123
Nationwide
- Offering a dedicated support team and assistance through local branches to provide emergency cash, arrange replacement cards and any additional support needed.
- Affected customers can call 0800 917 23 93.
Information taken from BBA
You May Also Enjoy
Forget kerb appeal: LRG report reveals what really triggers a homebuyer’s offer
One of the UK’s largest property services groups has published its debut sales report, uncovering what genuinely persuades buyers to make an offer – and the findings challenge the traditional focus on kerb appeal. While sellers often guess which improvements will pay off, the data shows where money is well spent and where it’s wasted.…
Read More 
Prime London’s love affair with period homes continues
One in four listings are historic properties The latest research from Jefferies London shows that nearly a quarter of homes listed for sale across prime central London (23.3%) offer high-end homebuyers the chance to secure a period property, with demand for prime period properties at its highest in Maida Vale. Jefferies London analysed current for…
Read More 
Industry Response to latest Nationwide House Price Index
Nationwide House Price Index for October 2025, with the latest figures showing no Halloween haunting for homebuyers where house price growth is concerned – despite widespread talks of Autumn Budget uncertainty hitting the market. The latest index shows that: – House prices increased by 0.3% between September and October of this year. On an annual…
Read More 
The capital’s most haunted property hotspots for Halloween homebuyers
The latest analysis by Foxtons has revealed which of the capital’s spookiest postcodes command the largest house price premiums, as the average cost of purchasing a property in one of London’s most haunted neighbourhoods comes in 48% more than the wider London average. Foxtons analysed the property market across 14 of London’s most haunted locations,…
Read More 
Annual house price growth edges higher in October
Slight increase in annual house price growth to 2.4% House prices were up 0.3% month on month Kitchen and bathroom renovations most popular amongst homeowners in last five years Analysis based on Nationwide’s HPI data shows extensions or loft conversions with a bedroom can increase house value by up to 24% Headlines Oct-25 Sep-25 Monthly…
Read More 
How much will a Halloween Castle set you back
The latest research from Enness Global has revealed that, for those looking to follow in the footsteps of Count Dracula this Halloween, the average castle on the UK market will set buyers back around £2.2 million, requiring a deposit of £332,609 and a monthly mortgage repayment of more than £10,000. Enness Global analysed current castle…
Read More