Letting Agents: Don’t lose landlords with poor repairs
To win new landlords, one thing is clear: letting agents must be apt at providing immediate value, particularly when it comes to protecting a landlord’s key asset – their property. After all, it was only last year that 47% of letting agents surveyed by Fixflo stated that they knew of a landlord who had changed agency due to the way repairs were handled.
One of the best ways to reassure landlords that there is an effective repairs and maintenance strategy in place is through the utilisation of a repairs and maintenance software. Acting as a tangible example of asset protection, an online software allows tenants to feel confident when reporting maintenance issues. This prevents small issues from land sliding into costly disasters.
A property repair reporting software can also help in providing clear, concise repairs reports straight to the property manager’s inbox. With these reports including all the important details, like the make and model of appliance and photos of the problem, issues are resolved more speedily – to the landlord’s relief! As all records of communication are tracked, a complete audit trail is provided which helps landlords stay compliant.
And finally, there is no point in winning more instructions if there is not the capacity within your property management team to deliver an excellent service. Managing your repairs and maintenance issues through an online repair reporting system online repair reporting system could boost your internal efficiencies (fewer phone calls, better communication) and thereby increase the capacity needed to manage more instructions without increasing costs (more staff).
This guest post is by Fixflo MD, Rajeev Nayyar. For more great tips, download our free eBook ’10 Tips To Find Landlords in 2017.’ http://hubs.ly/H07THJh0
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