“Breathtaking” £400,000 letting agent theft proves urgency renting reform

The case of a Tyneside letting agent jailed after stealing almost half-a-million pounds from her employers proves the need for urgent change in the rental industry – that’s the verdict of one leading property boss.

Rental manager Angela Clift was this week jailed for two years after pocketing £400,000 she was supposed to be collecting on behalf of landlords for Newcastle property firm Keith Pattinson – in what the judge described as “breathtaking” offending.

Police seized expensive handbags, clothing, footwear, jewellery and a sports car from her and her partner’s homes after colleagues became suspicious when Clift had a pair of £500 sunglasses delivered to work.

Property expert and anti-deposit campaigner Ajay Jagota believes the case shows the need for change in an industry where an estimated £500m of rental deposits are believed to be illegally held.

The founder of sales and lettings firm KIS and insurance-backed deposit-free renting solution Dlighted said:

“Although I wasn’t in court to hear the exact details of this case, incidents like these are the inevitable outcome of an industry where too much money is flowing around unnecessarily with inadequate oversight over where it ends up.

“You’ve got tenants handing over hundreds and thousands of pounds in deposits and rent, and landlords acting in good faith that it will be money will dealt with appropriately. Of course most agents do just that, but five minutes on Google will show you that that is not always the case.

“We’re not just talking about a few quid here and there. We’ve got £500m of rental deposits apparently held illegally and firms collapsing owing hundreds of thousands of pounds – sometimes having been given a clean bill of health by industry watchdogs. And those are just the cases were hear about. That can’t be right.

“The simplest solution is to stop taking deposits and move to an insurance-backed model. It’s not just that it works perfectly well in other industries, it’s that you’ think it was ludicrous if people did it any other way. If you rent a car, you don’t hand over hundreds of pounds before you’re given the keys on the understanding that you’re guaranteed to crash it!

“The overall value of UK rental deposits is estimate to be £3.2bn. Having people handing over so much cash to an under-regulated industry is something which can’t continue – not when there are simple and effective solutions under our noses.”

d_lighted, an insurance backed deposit-free renting solution which slashes the costs of tenants finding homes and landlords finding tenants.

KIS were the first letting agents in the UK to abolish deposits, replacing them with a one-of-a-kind landlord insurance policy offering guaranteed rent, deposit replacement, legal assistance and round the clock third party emergency home repairs.

Alex Evans

You May Also Enjoy

Breaking News

Halifax House Price Index November – Thoughts from the Industry

Halifax House Price Index for November 2025 shows that: – On a monthly basis, house prices were broadly unchanged in November (0%) after a 0.5% monthly increase in October Annually, house prices were up 0.7% versus this time last year. As a result, the current average property price is now £299,892.   Here are some…
Read More
Breaking News

Halifax House Price Index November 2025

House prices in November 2025 were flat compared to the same month a year earlier. UK house prices hold steady as yearly growth slows • House prices were broadly unchanged in November (+0.0%) after a +0.5% rise in October • Average property price is now £299,892, edging up to another new record high • Annual…
Read More
Rightmove logo
Breaking News

Skipton in North Yorkshire crowned 2025’s happiest place to live

Skipton in North Yorkshire has been crowned the happiest place to live in Great Britain for the first time, in an annual study completed by thousands of residents across more than 200 local areas Residents of Skipton ranked the market town particularly highly for its access to nature and green spaces, the friendliness of the…
Read More
Breaking News

National Estate Agent Day

iamproperty has created a new date for the property industry calendar – the first National Estate Agent Day. The awareness day has been created and registered by iamproperty and has an official spot in the UK National Awareness Days calendar starting next year on 26th February. This annual calendar date will become the official celebration…
Read More
Estate Agent Talk

Propertymark urges households to check carbon monoxide alarms and heating systems

As temperatures drop and households across the UK rely more heavily on boilers, gas fires, and open flames, Propertymark is urging everyone to take simple steps to protect themselves from the dangers of carbon monoxide (CO), the “silent killer.” Carbon monoxide has no smell, taste, or colour, yet even small amounts can cause a serious…
Read More
Estate Agent Talk

Autumn Budget 2025: Key advice for homeowners, buyers and landlords

The UK’s Autumn Budget delivered several headline-grabbing policies that will directly shape the future of the housing market. While initial reactions ranged from concern to confusion, property experts say the sector should take a measured, informed view, particularly as many changes won’t take effect for several years. From understanding who is going to face implications,…
Read More