“Breathtaking” £400,000 letting agent theft proves urgency renting reform

The case of a Tyneside letting agent jailed after stealing almost half-a-million pounds from her employers proves the need for urgent change in the rental industry – that’s the verdict of one leading property boss.

Rental manager Angela Clift was this week jailed for two years after pocketing £400,000 she was supposed to be collecting on behalf of landlords for Newcastle property firm Keith Pattinson – in what the judge described as “breathtaking” offending.

Police seized expensive handbags, clothing, footwear, jewellery and a sports car from her and her partner’s homes after colleagues became suspicious when Clift had a pair of £500 sunglasses delivered to work.

Property expert and anti-deposit campaigner Ajay Jagota believes the case shows the need for change in an industry where an estimated £500m of rental deposits are believed to be illegally held.

The founder of sales and lettings firm KIS and insurance-backed deposit-free renting solution Dlighted said:

“Although I wasn’t in court to hear the exact details of this case, incidents like these are the inevitable outcome of an industry where too much money is flowing around unnecessarily with inadequate oversight over where it ends up.

“You’ve got tenants handing over hundreds and thousands of pounds in deposits and rent, and landlords acting in good faith that it will be money will dealt with appropriately. Of course most agents do just that, but five minutes on Google will show you that that is not always the case.

“We’re not just talking about a few quid here and there. We’ve got £500m of rental deposits apparently held illegally and firms collapsing owing hundreds of thousands of pounds – sometimes having been given a clean bill of health by industry watchdogs. And those are just the cases were hear about. That can’t be right.

“The simplest solution is to stop taking deposits and move to an insurance-backed model. It’s not just that it works perfectly well in other industries, it’s that you’ think it was ludicrous if people did it any other way. If you rent a car, you don’t hand over hundreds of pounds before you’re given the keys on the understanding that you’re guaranteed to crash it!

“The overall value of UK rental deposits is estimate to be £3.2bn. Having people handing over so much cash to an under-regulated industry is something which can’t continue – not when there are simple and effective solutions under our noses.”

d_lighted, an insurance backed deposit-free renting solution which slashes the costs of tenants finding homes and landlords finding tenants.

KIS were the first letting agents in the UK to abolish deposits, replacing them with a one-of-a-kind landlord insurance policy offering guaranteed rent, deposit replacement, legal assistance and round the clock third party emergency home repairs.

Alex Evans

You May Also Enjoy

Breaking News

Breaking Property News 14/7/26

Daily bite-sized proptech and property news in partnership with Proptech-X.   REVIEW: The Future of Real Estate Education: From Pedagogy to Technology Author Mr. Hugh Kelly, Ph.D., CRE Emeritus   Edited by Karen M. McGrath, Elaine M. Worzala, and Pernille H. Christensen. (Routledge, New York and London, 2026). 330 pp. ISBN 9781032625041. Paperback $70.99; hardcover $170.00; ebook…
Read More
Breaking News

Why 2026 is redefining responsibility in the private rented sector

The landlord rulebook has changed  Insurance experts warn that understanding where landlord obligations end and tenant responsibilities begin has never been more important, following the biggest legislative shake-up of the rental market in a generation. The implementation of the Renters’ Rights Act on 1st May 2026 has transformed the relationship between landlords and tenants, introducing…
Read More
Breaking News

Mortgage demand slowed in Q2

Mortgage demand softened as anticipated in the second quarter due to affordability pressures exacerbated by rising borrowing costs, Stonebridge reveals today. However, mortgage rates remain tricky to accurately predict while borrowers face being wrong-footed by renewed clashes in the Gulf, which sent oil prices and inflation expectations higher last week. Stonebridge mortgage and protection network’s…
Read More
Breaking News

Prime London buyer demand strengthens in Q2

aThe latest Prime London Demand Index by London lettings and estate agent, Benham and Reeves, reveals that buyer demand across London’s prime property market strengthened during the second quarter of 2026, with overall demand reaching 14.5%. The capital’s family-focused prime neighbourhoods continued to lead the way, with Clapham, Wandsworth, and Chiswick among the strongest performing…
Read More
Breaking News

Mortgage rates fall at fastest pace in almost two years

Moneyfacts UK Mortgage Trends Treasury Report data reveals fixed mortgage rates have recorded their biggest monthly reductions since October 2024. Product choice rose and the churn of mortgage deals was stable. Fixed mortgage rates dropped for a consecutive month, citing the biggest monthly reductions since October 2024, with the average two- and five-year fixed rates…
Read More
Breaking News

Breaking Property News 13/7/26

Daily bite-sized proptech and property news in partnership with Proptech-X.   How Prevou created the world’s most enthusiastic salesperson for estate agents   A fly on the wall analysis of how and why successful technology companies solve big problems for small estate agencies in the UK Every successful business starts with a problem. For Prevou, that…
Read More