“Breathtaking” £400,000 letting agent theft proves urgency renting reform

The case of a Tyneside letting agent jailed after stealing almost half-a-million pounds from her employers proves the need for urgent change in the rental industry – that’s the verdict of one leading property boss.

Rental manager Angela Clift was this week jailed for two years after pocketing £400,000 she was supposed to be collecting on behalf of landlords for Newcastle property firm Keith Pattinson – in what the judge described as “breathtaking” offending.

Police seized expensive handbags, clothing, footwear, jewellery and a sports car from her and her partner’s homes after colleagues became suspicious when Clift had a pair of £500 sunglasses delivered to work.

Property expert and anti-deposit campaigner Ajay Jagota believes the case shows the need for change in an industry where an estimated £500m of rental deposits are believed to be illegally held.

The founder of sales and lettings firm KIS and insurance-backed deposit-free renting solution Dlighted said:

“Although I wasn’t in court to hear the exact details of this case, incidents like these are the inevitable outcome of an industry where too much money is flowing around unnecessarily with inadequate oversight over where it ends up.

“You’ve got tenants handing over hundreds and thousands of pounds in deposits and rent, and landlords acting in good faith that it will be money will dealt with appropriately. Of course most agents do just that, but five minutes on Google will show you that that is not always the case.

“We’re not just talking about a few quid here and there. We’ve got £500m of rental deposits apparently held illegally and firms collapsing owing hundreds of thousands of pounds – sometimes having been given a clean bill of health by industry watchdogs. And those are just the cases were hear about. That can’t be right.

“The simplest solution is to stop taking deposits and move to an insurance-backed model. It’s not just that it works perfectly well in other industries, it’s that you’ think it was ludicrous if people did it any other way. If you rent a car, you don’t hand over hundreds of pounds before you’re given the keys on the understanding that you’re guaranteed to crash it!

“The overall value of UK rental deposits is estimate to be £3.2bn. Having people handing over so much cash to an under-regulated industry is something which can’t continue – not when there are simple and effective solutions under our noses.”

d_lighted, an insurance backed deposit-free renting solution which slashes the costs of tenants finding homes and landlords finding tenants.

KIS were the first letting agents in the UK to abolish deposits, replacing them with a one-of-a-kind landlord insurance policy offering guaranteed rent, deposit replacement, legal assistance and round the clock third party emergency home repairs.

Alex Evans

You May Also Enjoy

Breaking News

Prime London property stock falls 3.4% in Q3

The latest Prime Central London Stock Index by Benham and Reeves has revealed that the number of properties listed for sale at £2m or above fell by -3.4% during the third quarter of 2026, leaving 3,778 prime homes on the market. While Kensington, Notting Hill and Chelsea recorded modest increases in available stock, several established prime…
Read More →
Estate Agent Talk

When a chain breaks: how bridging can keep a sale moving

Every agent knows the call. A buyer further down the chain has pulled out or their mortgage has stalled, and a sale you have worked on for months is about to fall apart. Often the person caught in the middle could still buy if they did not have to wait for their own sale. That…
Read More →
Breaking News

Four in ten homes see asking price reduced

More than four in ten homes currently listed for sale across England have already seen their asking price reduced, according to the latest market analysis by eXp UK, with the number of reduced properties climbing by 3.6% since August. eXp UK analysed property listings across England to establish how many have undergone an asking-price reduction.…
Read More →
Breaking News

Breaking Property News 19/10/26

Daily bite-sized proptech and property news in partnership with Proptech-X.   Last week Sourced Living began rolling out Genifea across its branches, the platform’s first commercial CRM integration. By Author Andrew Stanton CEO Proptech-PR Andrew Stanton spoke to founder Pragati Dhingra about what the Genifea platform actually does, where AI fits in an estate agency,…
Read More →
Breaking News

Mixed signals in UK construction as contract awards rise, but starts fall

Detailed planning approvals declined 16% against the preceding three months and fell 28% lower than last year, a warning sign for future work. Main contract awards dropped 19% against the last three months but climbed 25% year-on-year, a sign that major schemes are being committed. Project starts took the steepest fall, declining 26% against the…
Read More →
Estate Agent Talk

Estate Agents Brace for Rising Compliance Costs

Nearly two-thirds of compliance leaders in estate agencies and property firms expect budgets to increase amid growing pressures Just 6% expect cuts, down from 31% last year, while 63% now work weekly overtime on AML The majority of senior compliance professionals in UK property firms and estate agents expect their budgets and teams to grow…
Read More →