“Breathtaking” £400,000 letting agent theft proves urgency renting reform

The case of a Tyneside letting agent jailed after stealing almost half-a-million pounds from her employers proves the need for urgent change in the rental industry – that’s the verdict of one leading property boss.

Rental manager Angela Clift was this week jailed for two years after pocketing £400,000 she was supposed to be collecting on behalf of landlords for Newcastle property firm Keith Pattinson – in what the judge described as “breathtaking” offending.

Police seized expensive handbags, clothing, footwear, jewellery and a sports car from her and her partner’s homes after colleagues became suspicious when Clift had a pair of £500 sunglasses delivered to work.

Property expert and anti-deposit campaigner Ajay Jagota believes the case shows the need for change in an industry where an estimated £500m of rental deposits are believed to be illegally held.

The founder of sales and lettings firm KIS and insurance-backed deposit-free renting solution Dlighted said:

“Although I wasn’t in court to hear the exact details of this case, incidents like these are the inevitable outcome of an industry where too much money is flowing around unnecessarily with inadequate oversight over where it ends up.

“You’ve got tenants handing over hundreds and thousands of pounds in deposits and rent, and landlords acting in good faith that it will be money will dealt with appropriately. Of course most agents do just that, but five minutes on Google will show you that that is not always the case.

“We’re not just talking about a few quid here and there. We’ve got £500m of rental deposits apparently held illegally and firms collapsing owing hundreds of thousands of pounds – sometimes having been given a clean bill of health by industry watchdogs. And those are just the cases were hear about. That can’t be right.

“The simplest solution is to stop taking deposits and move to an insurance-backed model. It’s not just that it works perfectly well in other industries, it’s that you’ think it was ludicrous if people did it any other way. If you rent a car, you don’t hand over hundreds of pounds before you’re given the keys on the understanding that you’re guaranteed to crash it!

“The overall value of UK rental deposits is estimate to be £3.2bn. Having people handing over so much cash to an under-regulated industry is something which can’t continue – not when there are simple and effective solutions under our noses.”

d_lighted, an insurance backed deposit-free renting solution which slashes the costs of tenants finding homes and landlords finding tenants.

KIS were the first letting agents in the UK to abolish deposits, replacing them with a one-of-a-kind landlord insurance policy offering guaranteed rent, deposit replacement, legal assistance and round the clock third party emergency home repairs.

Alex Evans

You May Also Enjoy

Breaking News

UK Construction Sector Activity Remains Stagnant

Glenigan’s data shows construction sector performance is depressed in a tough socio-economic landscape The value of underlying (under £100 million) work starting on-site during the three months to the end of July declined 11% and fell 29% below last year’s levels. Residential construction starts fell sharply, declining 25% against the preceding three months and dropping…
Read More
Estate Agent Talk

Seven fire safety myths every business should avoid

Fire safety is one of those responsibilities that often doesn’t receive the attention it deserves – until something goes wrong, that is. For many businesses, compliance has fallen into the trap of being a tick-box exercise that’s centred around annual inspections, manual training exercises, and having the right paperwork in place. And although these are…
Read More
Breaking News

Suzy Lamplugh’s legacy underlines the need to always make lone-worker safety a priority

More than 40 years after estate agent Suzy Lamplugh disappeared while attending a work appointment, her legacy remains a powerful reminder that personal safety must be central to workplace practices. On 28 July 1986, 25-year-old Suzy Lamplugh left her London office for an appointment and never returned. Her disappearance led her parents, Diana and Paul…
Read More
Breaking News

Prime London sellers return to market

The latest analysis from Beham and Reeves has found that the number of homes listed for sale at £2m or above across Prime Central London increased during the second quarter of 2026, although performance continues to vary considerably between the capital’s most prestigious neighbourhoods.   Benham and Reeves analysed current Prime Central London property listings…
Read More
Estate Agent Talk

What to know when buying land

The closure of UK Land & Farms (UKLAF) has left a significant gap in the UK’s specialist land market with buyers and sellers now forced to adapt after 18 years of relying on UKLAF as the cornerstone of the industry. As interest in land continues to grow, the company says the closure also serves as…
Read More
Letting Agent Talk

Tenant demand strong, landlord supply shrinking

New RICS data shows tenant demand at its strongest in over a year – while landlord supply keeps shrinking. That’s not bad luck. It’s a trust problem, and it’s fixable. “These numbers should be good news for landlords. Demand is the strongest it’s been in over a year. Instead, they are deciding to head for…
Read More