Call Answering Services for Estate Agents.
May 4, 2016
Independent Estate Agents often find it difficult to manage incoming calls during viewings and valuations. As many don’t employ a receptionist they often rely on phone calls diverted to their mobiles whilst visiting properties. This can be a reason for losing business of seeming unprofessional to potential clients. With Face for Business on board, estate agents know their calls are being answered professionally and the full details of potential clients have been captured.
Features and Benefits for Estate Agents
- Outsource Your Calls: Our outsourced reception solutions provide the highest standard of call answering while offering a flexible service that is tailored to your business needs and can also help reduce overheads.
- Overflow Service: While you may have staff to answer your business calls, for those times when they are engaged or busy, your calls can be diverted to us. We provide a seamless business service, acting on your behalf as if taking calls at your business premises.
- Accurate Messaging: Our PAs take detailed messages from your callers, noting important details such as availability for viewings/valuations and status updates on house sales. Our PAs are familiar with the estate agency process and have the necessary information to ask the right questions on your behalf.
- Cost Savings: Our pricing packages are typically lower than our competitors and we can help you save costs. When you consider the cost of hiring another receptionist or using a temp agency you’ll soon see the benefit of outsourcing your calls to Face for Business .
Estate Agents rely on phone calls to generate business and service their customer base. Taking calls consistently from prospective viewers enhances the image of your business, whilst never missing calls from vendors means improved customer service. We can tailor packages to suit your requirements, and our flexible service means that you can use us as often or as little as required.
You May Also Enjoy
Homebuyer demand returns following Autumn Budget
New research from Property DriveBuy reveals that Bristol, Tyne & Wear, and South Yorkshire emerged as the UK’s most in-demand areas of the housing market following the Autumn Budget, with as many as 61% of homes listed for sale successfully securing a buyer in Q4 2025. Property Drivebuy analysed residential listings data across the nation…
Read More 
Economic uncertainty tops agents’ worries in 2026
“Make-or-break” 2026 looms for estate agents as costs, red tape and reform pile pressure on sector Agents warn of ‘survival year’ ahead as new Alto Agency Trends Report reveals deep fears over rising costs and regulation UK estate and letting agents are heading into 2026 fearing a make-or-break year, as soaring costs, economic uncertainty and…
Read More 
Strategies to Boost Estate Agent Networking
In the competitive world of UK property sales, mastering estate agent networking can transform your business trajectory. For instance, agents who prioritize targeted connections often see a surge in referrals and listings. This article explores 7 proven strategies drawn from industry insights, helping you build lasting professional relationships without relying on outdated tactics. Introduction to Estate Agent Networking Estate…
Read More 
Why now is actually a great time to be a landlord
By Allison Thompson, National Lettings Managing Director, Leaders. For the past few years, there has been a succession of reports in the media about landlords selling up and quitting the industry. And it’s true that as legislation has been tightened and renters’ rights have been prioritised, it now takes more time, effort and knowledge to…
Read More 
Modest house price growth may offset easing mortgage costs for home buyers this year
Analysis of new data* from Moneyfactscompare.co.uk illustrates how easing mortgage rates may allow for a modest growth in house prices in 2026 without improving or worsening current affordability pressures on first-time buyers and homemovers. *Consumers comparing mortgage deals on moneyfactscompare.co.uk in 2025 and Moneyfacts Average Mortgage Rates. First-time buyers Typical first-time buyers borrowed around £236,000 in…
Read More 
More than 428 homes repossessed every month
New analysis from Springbok Properties reveals that based on historic trends an estimated 428 homes could be repossessed each month in 2026, a fact which threatens to create stress and concern for any families starting the new year off under financial pressure. Springbok Properties’ has analysed property repossession data from the UK House Price Index*…
Read More