Consultation to shape a simpler and better complaints system for dissatisfied tenants and homeowners.
Anouncement published 18th February 2018 from The Ministry of Housing, Communities and Local Government and The RT Hon Sajid Javid MP – ‘Government moves towards a shake-up of broken housing complaints system.’
The announcement states in part:
Dissatisfied tenants and homeowners across the country may be offered a lifeline as government considers options to ensure that no-one is left battling with their landlord or builder to resolve issues with their home, Housing Secretary Sajid Javid has announced.
From broken boilers to cracks in walls, the current choice of schemes risks leaving thousands without answers, with others having to manoeuvre between at least 4 different services just to work out where to register a complaint.
An 8 week consultation beginning today (18 February 2018) will use people’s experiences to shape a simpler and better complaints system, so future disputes can be resolved faster and consumers can access compensation where it is owed. more……
Housing Secretary Sajid Javid said:
“For too long, tenants and homeowners have navigated multiple complaints procedures to resolve disputes about everyday household repairs and maintenance.
“Fixing this housing crisis is about more than just building homes, it’s ensuring people have the answers available when something goes wrong.
“Today’s top-to- bottom review shows government is working hard to deliver a better and simpler system.”
Read the announcement published 18th February 2018 in full click here.