Help offered by Banks to Grenfell Tower Victims
June 16, 2017
The BBA published a news release yesterday headlined ‘Banks offer help to Grenfell Tower Victims’.
To assist the circulation of this news release we have reposted the content below:
The banking industry recognises that many of those who have lost their homes in the tragic fire at Grenfell Tower have also lost all access to their bank cards, accounts and ID documents and is ready to help.
Banks have been contacting customers to provide assistance and arrange emergency access to funds.
Below you will find details of what the banks are offering, with appropriate helpline numbers.
This is not a comprehensive list of support, but we hope it will provide a starting point for those looking for assistance.
They’re ready and willing to help all those who need it, so don’t hesitate to get in touch.
Barclays
- Local branch staff are helping customers who don’t have their cards or ID to obtain same-day replacements for debit-cards, and are making emergency overdraft facilities available if needed.
- Contacting affected customers by text and phone to offer help and assistance.
- Branches taking donations of clothes to help victims, and Barclays has set up an account to collect donations for those affected.
- Affected customers can call: 0345 734 5345, or contact their local branch.
HSBC
- Contacting affected customers to offer emergency support, and a dedicated team is on hand to help close to the site and in local branches.
- Affected customers can call the dedicated support line on 03456 092527.
Lloyds Group (Including Halifax and Bank of Scotland)
- Local staff are available on the ground and in branches to provide emergency support for customers who don’t have their cards or other forms of ID.
- Emergency funds have been made available to all affected customers.
- Local staff are available on the ground and in branches to provide emergency support for customers who don’t have their cards or other forms of ID.
- Emergency funds have been made available to all affected customers.
- Affected customers can call: Lloyds on 0345 300 0000, Halifax on 0345 720 3040 and Bank of Scotland on 0345 721 3141.
Co-op
- Contacting affected customers to offer assistance with their immediate financial needs.
- Local branch staff are available and ready to help, affected customers can call: 03457 212212.
RBS and NatWest
- Contacting affected customers to offer on-going assistance, and helping to support those without access to cash or cards.
- Local staff are on site to support those affected, collecting cash and provisions for those affected in branches across the London and South East.
- Affected customers can call NatWest on 03457 888 444 and RBS on 0345 900 0400
Santander
- Local branch staff are helping customers to access their funds, and extending credit where needed.
- Affected insurance customers are in alternative accommodation and have been provided emergency funds to cover essential purchases.
- In contact with Red Cross, local charities and community centres to determine the best way to offer additional support.
- Affected customers can call 0800 9 123 123
Nationwide
- Offering a dedicated support team and assistance through local branches to provide emergency cash, arrange replacement cards and any additional support needed.
- Affected customers can call 0800 917 23 93.
Information taken from BBA
You May Also Enjoy
More sellers looking to enter the property market
The latest research from eXp UK has revealed that an increasing number of home sellers are entering the UK market, as demonstrated by recent growth in online search interest for terms such as ‘estate agent’ and ‘best estate agent’. Previous research from eXp UK recently found that sellers started reentering the market in the opening…
Read More 
Non-standard home insurance cover and how to get it right
Leading insurer provides the low-down on non-standard home insurance cover and how to get it right Most home insurance policies in the UK are designed for ‘standard’ homes, but not every home is considered standard. Whether the property is built with timber frames, has a flat roof or is a listed building, it may fall…
Read More 
Should you change mortgage lender?
The latest research from award-winning mortgage adviser, Alexander Hall, has revealed that more than half of homeowners approaching the end of a fixed-rate mortgage are currently undecided on their future with their mortgage lender, despite notable improvements across the mortgage market over the last 12 months. The consumer insight, commissioned by Alexander Hall, surveyed 1,035…
Read More 
Property chains cost movers £2,000 in unexpected costs
Property ‘chain reactions’ add over £2k to moving costs on average Nearly half of home buyers who have been in property chains say they experienced delays or transaction breakdown because of related issues Problems with chains have led three in 10 to put off future moves, while one in seven say they’d only consider a…
Read More 
Rental demand remains resilient in 2026
The latest research from Benham and Reeves has found that around a quarter of all rental homes currently listed across Britain have already secured a tenant, highlighting continued underlying demand despite ongoing regulatory uncertainty. Benham and Reeves analysed current rental market listings to highlight current rental demand, the size of rental properties currently most in-demand…
Read More 
Buy-to-let lending growth matches FTBs and homemovers
The latest market analysis from Alexander Hall has revealed that buy-to-let mortgage lending has grown at an average quarterly rate of 7% over the last year, matching the pace of growth seen across both first-time buyer and home movers, as improving mortgage market conditions continue to support borrowing demand for rental properties. Alexander Hall analysed…
Read More