Houser.co.uk announce Information Removal Interface in the Pipeline.
Hopefully some helpful updates from Houser.co.uk for those estate agents that have a concern about their property listings appearing on their website:
“Since our official launch we have been overwhelmed by thousands of emails from agents and a small percentage of them was from those who wanted to remove their listings. While we are responding to queries as fast as we can, the biggest challenge in this instance is to distinguish genuine removal requests from fake or malicious ones.
In order to streamline this process we are building an information removal interface at Houser. People who wish to have their listings removed will need to authenticate their root domain name and take steps to confirm their request, following which their listings will automatically be removed. Our development team is currently working on this interface and it should be available very soon.
On the other hand, if you are looking for a way to remove a single page or listing, you can easily do that by using the ‘Report’ link on that page. Similarly, if you wish to edit a property listing associated with your account, you can do so from within your dashboard.”
We understand that some agents are confused about their listing removal requests on Houser, especially since some emails were rolled out with a link to the removal request form.
We would like to clarify that the removal request form being cited in media sources is not a new development and has always been accessible by agents. Since some agents were contacting us through multiple channels and sending repeated requests, we simply forwarded them the link for their own convenience.
The listing removal request form currently accessible works on a first-come first-served basis, where all incoming requests are forwarded to a queue. A few agents who are sending multiple hourly and daily removal requests are essentially putting themselves at the end of the queue with every successive request.
There are also some instances where different representatives of a business have given us conflicting feedback (one representative is asking for assistance with uploading more inventory while another is seeking removal). In such cases, we have suspended removal requests until the issues are resolved internally.