Important Information For Letting Agents: The Fixflo Report 2015

August 14, 2015

The 2015 Fixflo Report has shown a marked improvement in repair management by letting agencies across the UK but it highlights that they are still losing clients due to poor repair management processes.

This year the Fixflo Report was supported by the Association of Residential Letting Agents (‘ARLA’) and combined results from a survey of more than 250 letting agencies (covering more than 750 branches) with data from more than 70,000 repairs in UK properties that have been handled through the Fixflo repairs system in 2015.

The results show both threats and opportunities for letting agencies across the UK.

Key Findings 

  • 85% of repairs are completed within a week
  • 46% of property managers know a landlord who has switched agency due to a repair related issue
  • On average each property requires 3 repairs per year
  • On average each repair takes 90 minutes of staff time to resolve
  • One third of repairs are reported out of hours
  • Repair requests in Polish outnumber those for the next four languages combined

While landlords may still be voting with their feet when repairs go awry, in positive news for the industry the results indicate an 8% fall in landlords leaving agencies due to repair issues compared with the results from The 2014 Fixflo Report.

CALCULATE YOUR COST OF REPAIRS HERE

FIND  OUT ABOUT CHANGES TO REPAIRS AND SECTION 21 FROM OCTOBER

Alex Evans

You May Also Enjoy

Estate Agent Talk

Why Estate Agencies Need a Scalable Finance Function to Support Growth

Estate agency growth rarely comes from simply opening up additional branches. It comes from the work you do behind the scenes once those branches start generating real volume. With so much going on, your finance department is usually the last to scale, and that’s exactly why it becomes the bottleneck. Growth exposes the cracks in…
Read More →
can you drink tap water
Breaking News

Five heatwave home horrors that could stop your property from selling

The latest research from House Buyer Bureau has revealed the heatwave-related issues most likely to deter potential homebuyers during a viewing, with strong smells from drains and sewage ranking as the biggest turn-off, followed by excessive noise when windows are open and bad smells from bins or rubbish. House Buyer Bureau commissioned an independent survey of…
Read More →
Surge in country and seaside property values
Breaking News

Air-conditioning searches double as 61% consider installing it

Searches for homes for sale on Rightmove with air conditioning have more than doubled this summer, up 104% compared with the same period last year New consumer research from Rightmove, the UK’s largest property platform, reveals that recent heatwaves are influencing how Brits think about their homes, with staying cool becoming a key priority: 61%…
Read More →
Estate Agent Talk

Why Cases Stall in Summer and What Agents Can Do About It

By Cara Stanbridge, Head of Relationship Management at Nova Conveyancing Every year, we hear talk of the summer slowdown. But from what I see working closely with agents, conveyancers and clients, the issue isn’t usually a lack of activity. More often, it’s keeping transactions moving when everyone involved is juggling higher workloads, holidays and competing…
Read More →
small house bird box
Breaking News

Britain’s property hotspots revealed

The Scottish city where houses sell fastest – and the town where it takes SIX TIMES as long to sell your home Homes in Glasgow sell three times faster than the UK average – making the Scottish city the fastest selling in Britain Wakefield is the slowest-selling city in Britain, with homes spending twice as…
Read More →
Breaking News

Breaking Property News 13/8/26

Daily bite-sized proptech and property news in partnership with Proptech-X.   The average age of tenants living in shared houses in the UK is now 35   Thought leadership by Adam Pigott CEO of tlyfe (Openbrix)   “The headline figure that tenants are now in their mid 30’s and still have to share facilities, not even have the…
Read More →