How to improve your agency’s communications

When it comes to selling houses, speed can be of the essence. Properties can move incredibly quickly and both sellers and buyers want to know exactly what stage their house sale or purchase is at all times.

When a property comes onto the market, potential buyers want to view it as quickly as possible before anyone else has a chance to see it and make an offer. This can result in a large volume of calls coming into the office when a property goes live.

This makes estate agent telephone systems vitally important to sales and customer satisfaction. With a call overflow system and voicemails which also send as emails, you can handle all these calls at peak times with ease and arrange the viewings with maximum efficiency.

CRM Integrations

We are in an age where personalisation is everything and gives a good first impression to a caller. If your telephony system enables your team to recognise who is calling and address them personally, clients will feel valued.

In order to benefit from these personalised interactions with your clients, you need your CRM system integrated with your telephony system. Global 4 Communications can integrate the top five estate agency industry CRM systems into your telephony system.

User personal phones with the office number

Estate agency negotiators are often on the road conducting valuations and carrying out viewings. Whilst almost everyone has a personal mobile phone, not everyone will want to use theirs for work, or to give their personal number to clients. This often results in businesses providing team members with a ‘work’ mobile phone in order to professionally make and receive calls from vendors and purchasers.

With the Global 4 Communications app, calls from the office can be directed to a negotiator’s personal mobile without clients requiring their personal number. The negotiators can use the app to make calls, charging them to the office account and removing the need for an additional work mobile. The personalised service your callers have come to expect also remains in place as the app provides the caller display function.

Identify training requirements

Training requirements for your estate agents can be identified through call recording by your telecoms system. Statistical call reporting also enables you to track the call performance of your branches, review call volumes, call answer speeds and missed calls. This enables you to staff your offices in line with call volumes and provide call handling training if required.

Join 40% of UK estate agents

Over 4,800 estate agent branches use Global 4 Communications telephone systems and we work with in excess of 40% of the estate agency industry. Our clients include both small agencies and estate agents with branches throughout the UK.

To discuss how we could help you stay connected with your clients and improve your estate agency communications, please contact sales@global4.co.uk or call 01403 272910.

EAN Content

Content shared by this account is either news shared free by third parties or sponsored (paid for) content from third parties. Please be advised that links to third party websites are not endorsed by Estate Agent Networking - Please do your own research before committing to any third party business promoted on our website.

You May Also Enjoy

Breaking News

Breaking Property News – 28/02/24

Daily bite-sized proptech and property news in partnership with Proptech-X.   Birchgrove and Hybr launch intergenerational living scheme A unique partnership will see students, key workers and retirees live together at new north London retirement development. Birchgrove, the UK’s leading provider of rented retirement homes, and Hybr, the UK’s leading student letting platform, today announce an industry-first…
Read More
Estate Agent Talk

Benefits Of Choosing Roger Bates Properties

Roger Bates Properties stands out as a prominent real estate agency that offers a myriad of benefits to individuals seeking to buy, sell, or invest in real estate. With a stellar reputation and a commitment to excellence, choosing Roger Bates Properties can prove to be a decision that yields numerous advantages. 1. Experience and Expertise…
Read More
Love or Hate Rightmove
Breaking News

Rightmove’s weekly mortgage tracker – 28/02/24

The average 5-year fixed mortgage rate is now 4.80%, up from 4.59% a year ago The average 2-year fixed mortgage rate is now 5.15%, up from 4.92% a year ago The average 85% LTV 5-year fixed mortgage rate is now 4.73%, up from 4.64% a year ago The average 60% LTV 5-year fixed mortgage rate is now 4.30%, up from 4.25% a year ago The average monthly mortgage payment on a…
Read More
Love or Hate Rightmove
Breaking News

Rightmove calls for stamp duty reform with only 4% of London homes exempt

Ahead of the Spring Budget on March 6th, the UK’s biggest property website Rightmove suggests three policy reforms that could help people moving home: A reform of stamp duty to consider regional property price variations: Only 4% of homes in London are stamp duty exempt for all buyers, compared to 71% in the North East Less than…
Read More
Breaking News

Breaking Property News – 27/02/24

Daily bite-sized proptech and property news in partnership with Proptech-X.   Alto reveals ‘next generation’ of Lettings Progression Alto, software for estate agents and part of Houseful, has revealed further information about the improvements being rolled out in 2024 to drive a step change in business efficiency for letting agents. Leading the way is a…
Read More
Home and Living

The Versatility of Parquet Flooring in Contemporary Homes

What comes into your mind when you hear about parquet flooring? Most probably Victorian era, historic estates, grand ballrooms, and grand mansions but what if I tell you that the parquet flooring has redefined itself with warmth, texture, and classic elegance? Parquet flooring in contemporary homes is a delight to the eyes because when you…
Read More