Newly Formed FIA Means Business – Signs Up Big Hitting Supplier

April 9, 2019

Fresh from recent news that Graham Lock is about to launch the Federation of Independent Estate Agents (FIA), is the announcement that one of our industry’s best known suppliers has agreed to partner with them.

Yomdel, the 24/7 managed live chat, mystery shopping and customer experience expert, has today said that they will be supplying their services to independent agents via and exclusive arrangement with the FIA and assisting in ensuring the FIAs high standards of membership are maintained by regularly mystery shopping each and every member of the fledgling trade body.

Yomdel joins 30 industry suppliers that have been hand-picked by Lock for his invitation only organisation and that can all be accessed at discounted rates. Through implementing Yomdel’s managed live chat on their websites, member agents will become 24/7 to cater for the modern consumer and will enjoy greater levels of qualified seller and buyer leads as a consequence.  

The FIA launches on 25th April and is a ‘fresh take on estate agency membership organisations for a sector that has seen its landscape change significantly in recent years’ says Lock, the veteran House Network online estate agency founder and industry consultant.

‘The FIA will ensure that its members adhere to excellent standards of professionalism and customer service. As such, Yomdel, the UKs leading supplier of experiential customer research for the property sector will be mystery shopping every agent applying to join. In these tough and politically uncertain times, Yomdel understands that businesses need to go above and beyond if they are to stand out from the crowd and successfully find ways to grow their market share. I’m delighted to be partnering with the FIA to help raise and maintain those high standards’, says Yomdel Founder & CEO Andy Soloman.

‘Our collaborations with great businesses like Yomdel are the first step in building a truly meaningful trade body, say Lock. ‘An organisation of likeminded independent agents that I’m bringing together to enjoy commercial advantage in competing on costs with the corporates. But, also, to genuinely ensure that our agent members are the best there is as flag carriers for customer service and integrity. Our industry is getting tougher and only the better agents will prosper now’.

EAN Breaking News

Breaking News. Have a new story to share with us? Then please get in contact today!

You May Also Enjoy

Estate Agent Talk

Four to five houses is the sweet spot for first-time buyers

House hunting before the stress kicks in Just 20% of us feel excited on a first property viewing, rising to 47% by viewings 4 to 5 There’s a U shape trajectory of excitement when it comes to the viewing process However, there is a gradual rise in stress levels the more properties viewed Overall just…
Read More →
Estate Agents should not all look the same
Letting Agent Talk

Opinion: Why Letting Agents Are The Cape-Wearing Heroes Landlords Need 

By Sally Lawson | Agent Rainmaker Let’s be honest – no landlords signed up to become compliance officers, legal experts, or legislative gurus. They signed up to invest in property. And yet, the weight of the regulatory obligation that’s landed on their shoulders has never been heavier.  And that’s even before the Renters’ Rights Act…
Read More →
Letting Agent Talk

Void periods ease following RRA implementation, but remain higher than a year ago

The latest analysis by property management specialist, Rushbrook & Rathbone, has found that average rental void periods across England have eased since the implementation of the Renters’ Rights Act (RRA) in May, suggesting that landlords are beginning to adapt to the new legislative landscape. The firm believes many are using this period of change as…
Read More →
Estate Agent Talk

76% of Poor Conveyancing Experiences Feature Communication Issues

Konnect You analysis finds that communication issues feature in more than three in four poor conveyancing experiences, with missing updates, slow responses and repeated chasing emerging as common frustrations. Communication problems, including limited updates, delayed responses and repeated chasing, featured in 76% of poor home-mover conveyancing experiences analysed by Konnect You. The findings suggest communication is a major factor in how home movers experience delays.…
Read More →
Breaking News

1 in 8 new-build homes unsold after six months

Developers hold their nerve as one in eight new-build homes remain unsold after six months   Jonathan Samuels, CEO of specialist lender, Octane Capital, believes that developers are increasingly prioritising profitability over speed of sale, with new-build homes spending longer on the market as developers resist unnecessary price reductions and instead look to protect scheme…
Read More →
Breaking News

Rental price and average salary tracker – July 2026

Year-on-year Rental Price Growth Moderates, Yet High Demand and Limited Supply Continue to Push Rents Higher London recorded the strongest monthly rental growth, with average rents rising from £2,385 to £2,484 (+4.2% month-on-month). As a result, the representative annual salary needed to secure the average-priced rental home increased from £70,050 to £74,520 (+6.4% year-on-year). The…
Read More →