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Property Ombudsman response to ‘Strengthening Consumer Redress in the Housing Market’

Katrine Sporle, Property Ombudsman, The Property Ombudsman:

The response to the Government’s consultation into strengthening redress in the housing market is largely positive. We welcome the opportunity by MHCLG to work collaboratively with the existing redress schemes (The Property Ombudsman, Housing Ombudsman and Property Redress Scheme) in the interest of all consumers to provide greater protection, and take forward the issue of improving accessibility through a Redress Reform Working Group.

We support the Government with the objective of providing consumers with a single, swift and effective route to complain when things go wrong and we will look to work with the Government and other redress providers to streamline and close the gaps in the existing redress provision. This is vital to the future of consumer protection and driving out poor practice in the industry.

Report on Strengthening Consumer Redress in the Housing Market.

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