The Property Ombudsman welcomes new members by waiving the joining fee

Following an announcement on 6th February by Ombudsman Services (OS:P) that it is to withdraw as a redress scheme from the property sector, The Property Ombudsman (TPO) would like to invite existing members of OS:P to join its scheme with immediate effect, and without the usual requirement for a joining fee.

As the largest of the remaining government approved redress schemes operating across the private rented, leasehold and home buying sectors, TPO is well placed to provide guidance to agents that need to transfer from OS:P before 6 August 2018. TPO works collaboratively with leading industry bodies to raise standards in the industry to ensure better outcomes for consumers. Most recently it has introduced innovations such as a function for 24/7 live chat, significantly increasing its ability to reach consumers when they most require advice and support.

TPO’s Board Chairman, Gerry Fitzjohn, comments: “We are a totally independent, not-for-profit organisation  and the only redress scheme to operate Codes of Practice which have been approved by the Chartered Trading Standards Institute. As a result, we are always seeking to raise standards and share best practice in the industry as well as make the process of redress as simple as possible for consumers. As the only remaining Ombudsman in property we want to reassure our existing members that we remain open for business, and help new members needing to transition from another scheme, to do so as efficiently as possible.”

 

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