Sales progression is not for the faint hearted!

May 6, 2016

Sales progression is definitely not for the shy and retiring types! You have to think on your feet, outside the box and be forever optimistic. There is no problem; only a hurdle to overcome, a challenge to be won! We love those challenges! That’s our job. It’s not easy, but it’s certainly not dull!
This past week alone we’ve seen a bankruptcy restriction on a property, a vendor who spends the majority of time working abroad, a lease amendment request needing to be actioned by a council, a declined mortgage, 2 survey issues and more……. but we’re still smiling and so are our estate agent clients! They haven’t had to spend their time dealing with the solicitors, the frustrated sellers, the anxious buyers.
We estimate that dealing with the average case from sale to exchange takes about 6hrs over its life. That’s dealing with it proactively and without issues arising. Add in any one of the above and you start to rack up more time. If you’ve got an in-house sales progressor dedicated to this then your sales are not being affected but if not, how many more sales could your team be agreeing or valuations won if they were not stuck in the office speaking to solicitors?
A good post-sale experience is critical to repeat business, recommendations and ultimately happy customers. A dedicated resource is the best way to achieve this so their focus is solely on sales progression. Did you know that the true cost of an employee is around 1.8 times their annual salary? If you’re looking to hire someone to deal with your sales progression and get back valuable time in your sales team resource then you may want to consider outsourcing, it could be cheaper.

Alex Evans

You May Also Enjoy

Breaking News

Housing market gets off to its strongest start in three years, with new sales agreed up 12 per cent on 2024

The 2025 sales market has got off to a stronger start than in 2024 or 2023 with buyer demand up 13 per cent and 10 per cent more homes for sale Rising sales are supporting UK house price inflation which is +2.0 per cent in the year to December 2024, compared to -0.9 per cent…
Read More →
for sale sign london
Breaking News

Westminster council must outline how their proposals on property boards will not hinder market

Westminster City Council must explain how their proposals to renew the existing Regulation 7 Direction and expand it to the whole borough will not hinder the sales and lettings markets, Propertymark argues. At present, some areas of Westminster are subject to a Regulation 7 Direction, which means consent from the Council is needed to display…
Read More →
Breaking News

National Federation of Builders View on Chancellor’s Speech

At the Autumn Budget 2024, Chancellor Reeves scaled back her interference in the planning process. However, in her speech today, she returned to the position that a well-functioning planning system is crucial to not only enabling growth but, more importantly, sustaining it. Richard Beresford, Chief Executive of the National Federation of Builders (NFB), commented: “The…
Read More →
Letting Agent Talk

Landlords and Tenants: A Balanced Relationship in the Private Rental Sector (PRS)

New findings from Leaders Romans Group’s (LRG) latest survey reveal a balanced picture of landlord-tenant relations in the UK. Contrary to negative stereotypes often portrayed, the data shows that tenants view their landlords positively while highlighting areas for improvement in communication and responsiveness. The survey found that 55% of tenants believe their landlord provides quality…
Read More →
Estate Agent Talk

Government Correct to Head Off Climate and Nature Bill

The ‘Climate and Nature Private Members’ Bill’, brought forward by Dr. Roz Savage MP, seeks to set new legally binding targets for climate and nature, as well as give the Secretary of State a duty to implement a strategy to achieve these targets. The National Federation of Builders (NFB) has worked closely with Government’s old…
Read More →
Breaking News

Property expert issues warning ahead of stamp duty changes – this is how YOU could avoid paying more

New stamp duty rules are set to come in from April which could catch out many homebuyers and leave them paying thousands more than planned. Currently, first-time buyers do not pay any stamp duty on homes costing up to £425,000, while the threshold for other buyers is £250,000. But from 1 April 2025, the threshold…
Read More →