Stephanie Vaughan-Jones To Head Moneypenny’s Property Team

October 23, 2023

Leading outsourced communications business, Moneypenny has appointed Stephanie Vaughan-Jones to head its property team.

Moneypenny supports 2,500 businesses in the UK property industry, including estate agents, commercial agents, housebuilders, and housing associations.

Moneypenny has built an impressive reputation in the market thanks to a dedicated team of property receptionists offering telephone answering, live chat, outbound calling, and bespoke customer support.

Stephanie takes over the property team from former head Sharon Boyle, who is now focused on developing Moneypenny’s bespoke customer team offering.

Stephanie has been part of Moneypenny since 2009. She has recently returned from Moneypenny’s Atlanta office in the US, where she was on a two-year secondment as the head of business development. Before that, Stephanie led Moneypenny’s health and care team in the UK and worked for several years in the property team.

Joanna Swash, CEO of Moneypenny, said: “Stephanie brings a wealth of experience to this role. She’s been an instrumental part of the business for the last 14 years and understands how transformative outsourced call handling and live chat support can be, especially for the property sector. Her focus will be helping agents, housebuilders, and housing associations to improve the customer experience and free up time for their in-house teams.”

Stephanie Vaughan-Jones, head of the property sector at Moneypenny, said: “The property market is facing real challenges, especially with the decline in property prices, tighter lending criteria and the effects of higher interest rates. Consequently, it’s become essential for property businesses to protect and invest in the customer experience and provide the very best support and care to those looking to buy, sell and rent.

“It’s a pivotal time for me to return to the UK property sector and show how Moneypenny can help. I’m keen to put my knowledge and experience to good use.”

Established in 2000, Moneypenny is the world’s market leader for telephone answering, live chat, outsourced switchboard, and customer contact solutions. In total, more than 21,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.

EAN Content

Content shared by this account is either news shared free by third parties or sponsored (paid for) content from third parties. Please be advised that links to third party websites are not endorsed by Estate Agent Networking - Please do your own research before committing to any third party business promoted on our website. As an Amazon Associate, I earn from qualifying purchases.

You May Also Enjoy

Estate Agent Talk

Dolphin v Beauchamp Estates v Hudsons – Elite Apartment Rental Options in London SW1

London has long been known as a potpourri of diverse cultures, lending it a whimsical charm while being a major global hub. Renowned for its juxtaposition between modernity and royal heritage, it’s a unique blend of ancient landmarks and contemporary living. You’ll find avant-garde architecture sitting comfortably alongside historic streets and vibrant neighbourhoods. While the…
Read More →
Christmas Decorations - Good or Bad for Selling
Breaking News

Stay secure this Christmas: Home security tips for high-value homes

High value home insurance specialists, Stanhope, are warning homeowners to be especially careful this Christmas. “It’s a busy time for everyone, including burglars,” says Director, Matthew Ashton, who highlights why high value homes are particularly vulnerable and what to do about it. “High value homes are easy to identify thanks to tell-tale signs of wealth…
Read More →
Letting Agent Talk

Six months on: How the new anti money laundering regulations are reshaping the lettings market

Six months have passed since the anti-money laundering (AML) rules came into effect, bringing mandatory financial sanctions checks into every area of the lettings market. When the changes were first introduced, many landlords were surprised by the breadth and immediacy of the requirements. Half a year on, the sector is now seeing how the industry…
Read More →
Breaking News

Private rent and house prices, UK: December 2025

Main Points Average UK monthly private rents increased by 4.4%, to £1,366, in the 12 months to November 2025 (provisional estimate); this annual growth rate is down from 5.0% in the 12 months to October 2025. Average rents increased to £1,422 (4.4%) in England, £820 (6.1%) in Wales, and £1,012 (3.3%) in Scotland, in the…
Read More →
Breaking News

Breaking Property News 17/12/25

Daily bite-sized proptech and property news in partnership with Proptech-X. How to get Proptechs from MVP to EXIT Reporter Zara S. Proptech has spent years trying to prove its relevance to the property industry. New platforms appear daily, capital flows in cycles, and “disruption” is promised more often than it is delivered. What is far less…
Read More →
Estate Agent Talk

Why Real Estate Pros Should Care About the RoHS Directive in Smart Home Tech

Some of the tasks that real estate pros perform nowadays include negotiating and posting, and checking houses on property listings. You also have to deal with buyers who expect “smart-everything,” landlords who want long-term reliability, and tenants who care about safety and sustainability. In the middle of these expectations, there’s rohs directive. Why should you…
Read More →