TPO Scotland established with Codes of Practice for the Scottish sales and lettings market.

The Property Ombudsman (TPO) scheme recently launched two new versions of its Code of Practice for sales and lettings agents operating in Scotland, and to officially mark the launch of TPO Scotland, invited individuals from leading industry associations, agents and local journalists to join the Scottish Board and the Ombudsman, Christopher Hamer, for a celebration.

The event took place at the Offices of Braemore Lettings in Edinburgh and proved to be a great success with guests enjoying a buffet lunch and a glass of wine.

Christopher Hamer, the Property Ombudsman, said: “ TPO Scotland is an independent scheme and has been launched to ensure industry best practice through its new and approved Codes of Practice. Members of TPO Scotland must adhere to the Codes, while their customers have access to a robust dispute resolution process if things go wrong. Although membership for letting agents is currently voluntary, although a significant number of agents in the country are already registered with the scheme, there are major benefits that come from being associated with TPO Scotland which represents a mark of quality and reassurance for buyers, sellers, tenants and landlords. Our aim is to help agents develop their staff in industry standards to come in line with current laws. The property industry is continuously changing and the Private Rented Sector in particular is growing at a rapid pace. There is a drive to set standards in progress through the Scottish Government with a consultation recently launched which will see a major overhaul of legislation in the Private Rented Sector. The industry itself sees the value of regulation and both our Codes have been created to go hand in hand with recent improvements and the changing nature of the Private Rented Sector.

The new Codes, which came into force on 1st March 2015, are unique to TPO and were written with input from the industry with representatives of The Scottish Government, Shelter, The National Association of Estate Agents, Association of Residential Letting Agents and several property agents.

Christopher continues: “The Property Ombudsman (TPO) scheme has been operating throughout the UK for 25 years and its Codes of Practice have received Consumer Code Approval from The Trading Standards Institute (TSI). The new TPO Scottish Sales and Lettings codes have also received indpendent accreditation from TSI emphasising that the Codes set a standard for consumer protection. Our Codes are comprehensive and cover all aspects of the latest property and consumer laws, and we therefore urge consumers to use a TPO registered agent in order to safeguard themselves as much as possible. More than 500 estate agencies and lettings firms are TPO Scotland accredited and I would encourage tenants, landlords and property owners to seek out these agencies.”

Malcolm Cannon, CEO of Braemore lettings agency and a board member of TPO Scotland, said: “Braemore has, for some time, been lobbying and publicly supporting the raising of standards in the lettings industry and as members of TPO Scotland we are already bound by the regulations and redress process. In addition to the standards expected of all those agencies covered by TPO Scotland, Braemore is encouraging even greater regulation in the sector looking, in particular, at deposits, client accounts and training. It is imperative that good lettings businesses, providing high quality and reliable customer service, are not damaged by the rogue agents and non-compliant landlords acting at the edges of acceptable practice and it is equally important that members of the public are made aware of what standards they can expect.”

Brian Moran, Area Lettings Director in Scotland for Your Move, said:” “Your Move is enthusiastic about supporting TPO Scotland which will provide an independent facility for consumers in Scotland to resolve any disputes with agents. The Code of Practice is now fully reflective of the different approach from the rest of the UK to property transactions in the country”.

TPO’s new Sales and Lettings Codes for Scotland are now available to view on TPO’s website.

Christopher Walkey

Founder of Estate Agent Networking. Internationally invited speaker on how to build online target audiences using Social Media. Writes about UK property prices, housing, politics and affordable homes.

You May Also Enjoy

Who are Rentd
Letting Agent Talk

Renters (Reform) Bill Dropped – Thoughts from the Industry

The Renters (Reform) Bill has been dropped as a result of the general election being called. Here are some thoughts from within the property industry. Ben Beadle, Chief Executive of the National Residential Landlords Association: “It is hugely disappointing that this Bill will not now make it into law. The news comes despite the fact that…
Read More
Estate Agent Talk

July 4 General Election – Thoughts from the Industry

Prime Minister, Rishi Sunak has called a general election for July 4, 2024, citing now being the time for the people of Britain to choose the next government. Here are some thoughts from within the property industry. Tim Bannister, Rightmove’s property expert: “A look back at recent elections shows that house prices and activity usually…
Read More
Rightmove logo
Breaking News

Rightmove’s weekly mortgage tracker

Matt Smith, Rightmove’s mortgage expert said: “Today’s inflation drop feels like an important milestone on the road to the first Base Rate cut. There’s been some to-ing and fro-ing over whether we’ll see a summer Base Rate cut, but today’s news will likely reinforce some of the positive words coming from the Bank of England…
Read More
Estate Agent Talk

Rayner right to be ambitious on housebuilding

At UKREiiF, Angela Rayner, Shadow Housing Secretary made several commitments to help solve the UK’s housing crisis including new towns, greater numbers of affordable housing, a return of housing targets and a clear design code criteria. Richard Beresford, Chief Executive of the National Federation of Builders (NFB), said: “Although election season is the time for…
Read More
Breaking News

Comment on Land Registry’s House Price Index showing an annual rise of 1.8%

Commenting on Land Registry’s UK House Price Index showing an annual rise of 1.8%, Daniel Austin, CEO and co-founder at ASK Partners, said: “The property sector is recovering. Rent values have seen sustained growth, positioning real estate as reasonably valued in comparison to gilts and presenting growth potential. In the realm of commercial real estate,…
Read More
Breaking News

Breaking Property News – 22/05/24

Daily bite-sized proptech and property news in partnership with Proptech-X.   Sunak calls General election for 4th July 2024 – American Independece Day Many pundits feel that post the General election Rishi Sunak will fly off to Silicon Valley, so maybe holding the General election on American Independence Day is no coincidence! The real carnage…
Read More