What makes a good letting agent?

August 26, 2014

What makes a good letting agent? There are many qualities, resources and skills that a letting agent should possess in order to provide the best possible service to their clients.

Regulation
Being associated with the relevant regulated bodies will provide guidelines and regulation to a letting agent. This is helpful to both the letting agent and the client for the following reasons:

A) The regulatory bodies act as a great resource of information for letting agents on a variety of aspects specific to the business.

B) The regulation provides confidence to any potential clients that a letting agency is both legitimate and trust-worthy – ultimately putting a letting agent in a more competitive position than agents who are not regulated.

A selection of the main organisations include;

 

Client Money Protection
A letting agent who can offer client money protection, e.g. through the Safe Agent scheme which also entitles an agent to use the Safe Agent logo, is very popular as it provides extra protection to clients. This in turn allows an agent to display that it is a reputable organisation to their clients. CFP Software are avid supporters of the Safe Agent scheme.

Trained and Qualified Staff
A sign of a good lettings agency is also making sure that all staff are efficiently trained and qualified to do the job. Having industry qualifications, such as those provided by ARLA, is certainly an excellent place to start.

Good Quality Resources
Having the best resources, and in particular, high standard letting agency software, such as our leading lettings & property management software, CFPwinMan, allows a letting agent to spend less time on back end tasks and more time on landlords and tenants. This ultimately improves the overall customer service and relationship building necessary to grow your business.

The above points are all good measurable signs that a letting agency is credible to a client.  They provide confidence to clients that they will receive a quality service. If you have any contributions that you feel could add to this list, please let us know in the comments section below.

Alex Evans

You May Also Enjoy

Letting Agent Talk

Landlords and tenants advised to work together to get through extreme heatwaves

With some areas set to be hotter than Portugal this week, lettings and estate agents across the UK are issuing advice to protect properties ahead of extreme weather Prolonged periods of hot weather across the UK are placing additional pressure on homes, from overheating and poor ventilation to damage caused by extreme temperatures. Today, lettings…
Read More →
Estate Agent Talk

Nearly half of UK home listings fail to sell

A London estate agent has warned that thousands of homeowners across the UK are pricing themselves out of the market by setting asking prices that no longer reflect what buyers are willing to pay. The warning comes after new analysis by Zoopla, covering more than two million property listings between 2023 and 2026, found that…
Read More →
Rightmove logo
Breaking News

Lowest number of new build developments coming to market since 2017

New analysis from the UK’s largest property platform Rightmove reveals that the number of new build housing developments coming to market is at its lowest level since January 2017 The figures are despite the government’s target to build 1.5 million homes over the course of this parliament Higher mortgage rates continue to set a challenging…
Read More →
Estate Agent Talk

What Every Estate Agent Should Tell Clients Before Moving Day

For most estate agents, the job is done once contracts are exchanged, completion takes place, and the keys are handed over. For your client, however, that’s when one of the biggest challenges begins. Moving day has the power to turn months of excitement into an incredibly stressful experience, or a smooth finish to what has…
Read More →
Breaking News

Breaking Property News 9/7/26

Daily bite-sized proptech and property news in partnership with Proptech-X.   PropTech is evolving but WhatsApp is still winning the Property transaction battle A home-moving process that a decade of PropTech failed to fix   Thought leadership by Olivier Jauniaux Founder of NestLink There are a particular series of messages, somewhere in every property chain, that decides whether…
Read More →
Breaking News

Heatwaves haven’t diminished love for south-facing gardens

The latest research from Yopa reveals that despite 81% of people saying they have been avoiding their garden during the recent heatwaves, south-facing gardens continue to be the preferred orientation of choice for UK homeowners, attracting house price premiums of over £20,000 on average. However, the insight from Yopa also suggests that should heatwaves become…
Read More →