Industry Interview: Rajeev Nayyar from FixFlo.
February 18, 2015
What gave you the idea to start Fixflo?
Fixflo was born out of my frustrations with the repairs process as a landlord and before that as a tenant.
As a landlord I found that my tenants didn’t give me the information I needed to fix their problems. As a tenant repairs took far too long with visits from contractors to understand the problem before sourcing the right parts.
As a property lawyer I also saw disputes which boiled down to miscommunication or “misremembering” of what was said about reported issues.
After spending about six months interviewing property managers, tenants and contractors I was struck by their shared pains of poor information flow about repairs and a lack of clear records.
Who is the team behind the brand?
As a property tech business we need a strong grounding in both sectors. Duncan who heads our tech side was CTO of companies including Friends Reunited. Jon who heads our sales team previously ran a property management company.
Do you embrace feedback from the industry to better your service?
We actively seek feedback for improvement from existing and potential customers. One of the key pain points that was identified by our clients was that they were serving an increasingly diverse tenant base. Based on that feedback we enhanced the Fixflo system so that tenants can easily and accurately report repairs in more than 40 languages with the information being delivered to their property manager in English. This means, for example, that a tenant can report a repair in Polish, get guidance and advice such as steps they can take to help themselves or to protect the property in Polish and their property manager receives a clear repair request in English.What are your plans for the future?
In the short term we are developing functionality to help our clients to comply with the process for repair resolution as set out in the Deregulation Bill. These changes are expected to come into force on 30 March 2015. Longer term our vision is to be the standard way in which property repairs are reported and resolved across sectors. We have started to grow our business in the University housing sector, are being used by a Council’s housing enforcement team and are developing a Fixflo solution for commercial properties in light of demand from existing clients that use our systems for their residential portfolios.
What are your thoughts on Estate Agent Networking?
What are your thoughts on Estate Agent Networking?
Estate Agent Networking is a valuable resource for insights, tips and advice from industry experts on growing an agency’s business and consistently delivering top quality customer service.
Interviewed by Christopher Walkey, CEO of Estate Agent Networking. Many thanks to:
Rajeev Nayyar
Director
Fixflo
Director
Fixflo
Double Gold Award Winner for Best Supplier to the Lettings Industry: Sunday Times Awards 2014 and Negotiator Awards 2014
You May Also Enjoy
Prime London buyer demand strengthens in Q2
aThe latest Prime London Demand Index by London lettings and estate agent, Benham and Reeves, reveals that buyer demand across London’s prime property market strengthened during the second quarter of 2026, with overall demand reaching 14.5%. The capital’s family-focused prime neighbourhoods continued to lead the way, with Clapham, Wandsworth, and Chiswick among the strongest performing…
Read More 
Mortgage rates fall at fastest pace in almost two years
Moneyfacts UK Mortgage Trends Treasury Report data reveals fixed mortgage rates have recorded their biggest monthly reductions since October 2024. Product choice rose and the churn of mortgage deals was stable. Fixed mortgage rates dropped for a consecutive month, citing the biggest monthly reductions since October 2024, with the average two- and five-year fixed rates…
Read More 
Breaking Property News 13/7/26
Daily bite-sized proptech and property news in partnership with Proptech-X. How Prevou created the world’s most enthusiastic salesperson for estate agents A fly on the wall analysis of how and why successful technology companies solve big problems for small estate agencies in the UK Every successful business starts with a problem. For Prevou, that…
Read More 
Landlords and tenants advised to work together to get through extreme heatwaves
With some areas set to be hotter than Portugal this week, lettings and estate agents across the UK are issuing advice to protect properties ahead of extreme weather Prolonged periods of hot weather across the UK are placing additional pressure on homes, from overheating and poor ventilation to damage caused by extreme temperatures. Today, lettings…
Read More 
Nearly half of UK home listings fail to sell
A London estate agent has warned that thousands of homeowners across the UK are pricing themselves out of the market by setting asking prices that no longer reflect what buyers are willing to pay. The warning comes after new analysis by Zoopla, covering more than two million property listings between 2023 and 2026, found that…
Read More 
Lowest number of new build developments coming to market since 2017
New analysis from the UK’s largest property platform Rightmove reveals that the number of new build housing developments coming to market is at its lowest level since January 2017 The figures are despite the government’s target to build 1.5 million homes over the course of this parliament Higher mortgage rates continue to set a challenging…
Read More