Important Information For Letting Agents: The Fixflo Report 2015

August 14, 2015

The 2015 Fixflo Report has shown a marked improvement in repair management by letting agencies across the UK but it highlights that they are still losing clients due to poor repair management processes.

This year the Fixflo Report was supported by the Association of Residential Letting Agents (‘ARLA’) and combined results from a survey of more than 250 letting agencies (covering more than 750 branches) with data from more than 70,000 repairs in UK properties that have been handled through the Fixflo repairs system in 2015.

The results show both threats and opportunities for letting agencies across the UK.

Key Findings 

  • 85% of repairs are completed within a week
  • 46% of property managers know a landlord who has switched agency due to a repair related issue
  • On average each property requires 3 repairs per year
  • On average each repair takes 90 minutes of staff time to resolve
  • One third of repairs are reported out of hours
  • Repair requests in Polish outnumber those for the next four languages combined

While landlords may still be voting with their feet when repairs go awry, in positive news for the industry the results indicate an 8% fall in landlords leaving agencies due to repair issues compared with the results from The 2014 Fixflo Report.

CALCULATE YOUR COST OF REPAIRS HERE

FIND  OUT ABOUT CHANGES TO REPAIRS AND SECTION 21 FROM OCTOBER

Alex Evans

You May Also Enjoy

Estate Agent Talk

Real Estate Lawyers: Who They Are and What They Do?

When you want to purchase or sell a property, the best course of action would be to seek help from professionals. Real estate transactions usually involve huge sums of cash, so the legal protocols are there to ensure your security and prevent you from falling victim to fraud. Hiring a real estate attorney is essential,…
Read More →
Breaking News

Weekly News Roundup – 03/05/24

A roundup of the week’s top property and proptech news stories in partnership with Proptech-X   Table of Contents Is Zoopla holding back the housing market? Will Yardi’s multi-million gamble on WeWork the former £37Bn Unicorn pay off? Nimbus report gives oversight on retail market post Covid   Is Zoopla holding back the housing market?…
Read More →
Love or Hate Rightmove
Breaking News

Rightmove’s weekly mortgage tracker – 02/05/24

Matt Smith, Rightmove’s mortgage expert said: “Next week’s Bank of England meeting will be quite key for setting the tone for mortgage rates leading into summer. An uneasy few weeks for the world economy has meant that there is still a lot of uncertainty around when we might see the first interest rate cut – and…
Read More →
Estate Agent Talk

Powering Up Your Brokerage: How Real Estate Apps are Transforming the Industry

The real estate industry once literally hand-to-hand with traditional printed flyers and face-to-face meetings became digital-friendly after the revolution of technology. Among the key drivers of this transformation is the real estate app through which brokerages redefine the role they perform and the way they interact with clients. Streamlined Workflows and Increased Efficiency Gone are…
Read More →
Breaking News

Breaking Property News – 02/05/24

Daily bite-sized proptech and property news in partnership with Proptech-X. Is Zoopla holding back the housing market? Maybe it is me! and definitely me and my dog Zara do not think like most people, but – each month in the UK just 100,000 properties complete (exchange) and in the past decade this has been the…
Read More →
Breaking News

Breaking Property News – 01/05/24

Daily bite-sized proptech and property news in partnership with Proptech-X.   Fine & Country relaunches Masterclass Series for 2024 to support network in winning more business Set to take place in both London and Huddersfield, Fine & Country will be hosting informative and engaging Masterclass sessions again this year, sharing insight from property experts on…
Read More →