Important Information For Letting Agents: The Fixflo Report 2015

August 14, 2015

The 2015 Fixflo Report has shown a marked improvement in repair management by letting agencies across the UK but it highlights that they are still losing clients due to poor repair management processes.

This year the Fixflo Report was supported by the Association of Residential Letting Agents (‘ARLA’) and combined results from a survey of more than 250 letting agencies (covering more than 750 branches) with data from more than 70,000 repairs in UK properties that have been handled through the Fixflo repairs system in 2015.

The results show both threats and opportunities for letting agencies across the UK.

Key Findings 

  • 85% of repairs are completed within a week
  • 46% of property managers know a landlord who has switched agency due to a repair related issue
  • On average each property requires 3 repairs per year
  • On average each repair takes 90 minutes of staff time to resolve
  • One third of repairs are reported out of hours
  • Repair requests in Polish outnumber those for the next four languages combined

While landlords may still be voting with their feet when repairs go awry, in positive news for the industry the results indicate an 8% fall in landlords leaving agencies due to repair issues compared with the results from The 2014 Fixflo Report.

CALCULATE YOUR COST OF REPAIRS HERE

FIND  OUT ABOUT CHANGES TO REPAIRS AND SECTION 21 FROM OCTOBER

Alex Evans

You May Also Enjoy

Letting Agent Talk

Letting Agency Owners: Are You the Bottleneck in Your Business?

As a letting agency owner, it’s easy to fall into the trap of wearing too many hats. But it’s not just exhaustion and burnout you need to worry about – it’s the impact it’s having on your bottom-line. Guest Blog By Sally Lawson – Agent Rainmaker “From managing client relationships and handling operations, to overseeing…
Read More →
Breaking News

Latest developments in Renters’ Rights Bill: What landlords need to know

On the brink of becoming law, the Government last week rejected the majority of amendments put forward by the House of Lords, which would have mitigated the severity of some of the amendments. Property professionals, landlords and tenants are poised to navigate this once-in-a-generation overhaul of housing legislation.   Lucy Jones, Chief Operating Officer at…
Read More →
Breaking News

What Will Commonhold Mean for Property Managers?

By Robert Poole, Director – Block Management, Glide Property Management, part of LRG The government’s ambition to end leasehold for most residential properties has put commonhold back into the spotlight. First introduced in 2002, commonhold offered a resident-led alternative to traditional leasehold ownership. However, legal and commercial complexity stalled adoption. Two decades later, policymakers are…
Read More →
Breaking News

Think You Know Mortgages? These 5 Myths Could Be Costing You Money

When it comes to mortgages, most of us have had advice from family and friends. The trouble is, a lot of these so-called facts are myths, with many individuals missing out on better deals or opportunities, due to not doing their own due diligence. Emma Graham, Business Development Director at Hodge Bank, explained: “Mortgages are…
Read More →
Breaking News

Just 17% of homes selling for more than £500k

The latest analysis by eXp UK has revealed that while just 17.4% of homes sold across England and Wales so far this year achieved a price of £500,000 or more, agents in London, the South East, and the East of England will face the greatest need to adapt should the Government press ahead with plans…
Read More →
Breaking News

Estate agents back Rachel Reeves’ stamp duty shake-up but call for abolition without replacement tax

The latest research from GetAgent has revealed that the majority of estate agents in England are supportive of Chancellor Rachel Reeves’ plans to overhaul property taxation by scrapping Stamp Duty Land Tax (SDLT). However, 44% argue that the new levy should be focused only on higher-value homes, while 79% favour abolishing SDLT outright without introducing…
Read More →