Are your phones too busy?

Would you like a solution to your missed calls? Are you worried about your calls not being answered whilst you are out at a valuation, viewing or meeting? Is your team often busy with visitors asking your negotiators for property particulars? If so, Face for Business’ Outsourced Reception can help.

Understanding the nature of your phone calls

With an outsourced reception, your calls are diverted to our PA’s who will answer your telephone calls on your behalf. We’ll answer the phone in your name, as if we work in your estate agency, and have a seamless service which ensures that we are knowledgeable on your whereabouts. We get to understand the nature of your business and know that a large number of your calls will be relating to viewings and valuations and requests for information. We will liaise with you prior to your seven day free trial to obtain the information you want collecting, and the information is cascaded to your lead PA and her team. See here for information on how we work with our clients from your field of business.

Outsourced reception with Face for Business

Outsourced reception also means that Face for Business can answer your calls as and when necessary. If you are out of the office, your landlines are engaged or if you’re on your mobile, then your calls will automatically be diverted to us, to avoid missing those key business opportunities. Potential clients won’t need to try your competitor as they will have received a great customer service from your agency, and will have left the relevant information in order for a call back.

 

Cost effective call answering solutions

The benefits of outsourced reception are that you can have a cost effective solution to the busier periods during your day/week.  You also have cover for lunchtimes, holidays or sickness and above all, have a service that you can trust to take the appropriate caller information, which is relayed back to you in the form of a text message or email (your choice). Plus, all our PAs are friendly, polite and professional and personable! (See our PA blog post here).

Let Face for Business save those calls that are missed. Please give us a call to discuss your agency’s needs on 0845 031 3232. Or, complete our free trial form here.

Alex Evans

You May Also Enjoy

Breaking News

Popping the Asking Price Bubble

Where in the Uk Can Buyers Snap Up Property Bargains and Where Properties Go for a Premium Above Asking Price   New research from fast selling property company, Upstix has uncovered the UK’s most surprising postcodes for snapping up a property at bargain prices this year, highlighting a widening gap between sellers’ expectations and the…
Read More
Rightmove logo
Breaking News

Highest demand to lease office space since pre-pandemic

The latest insights from the UK’s number one commercial property website Rightmove, reveals that the number of unique enquiries to lease office space is at its highest point since pre-pandemic, as businesses look for spaces that meet modern requirements. Demand to lease office space is 19% higher than the same period a year ago and…
Read More
Planning disputes on new build land
Estate Agent Talk

Planning consultations for major infrastructure to be streamlined

Robert Bruce, a planning and infrastructure partner at law firm Freeths LLP, said he: “Welcomed the change as a significant step to speeding up the DCO process and the focus on the quality and effectiveness of the consultation, rather than box ticking and a risk averse approach to pre-application consultation due to the current legal…
Read More
Breaking News

‘The property ladder pulls further away’ warns Open Property Group

For many first-time buyers across England, the dream of homeownership continues to slip further out of reach. Despite rising wages, soaring house prices are making it harder than ever to get on the property ladder. A leading UK professional house buying company ‘Open Property Group’ based in Buckinghamshire UK, has raised concerns over the ongoing…
Read More
Estate Agent Talk

How Long It Takes to Buy a House in the UK: 5 Common Delays That Can Slow Down Your Home Purchase

Wondering how long it takes to buy a house in the UK? The average timeline ranges from 8 to 22 weeks, but even that can stretch significantly due to unexpected delays, especially if you’re a first-time buyer or caught in a chain. That’s why working with experienced professionals like Belvoir — one of the UK’s…
Read More
Love or Hate Rightmove
Breaking News

Rightmove to host Renters’ Rights Bill webinar with Guild of Lettings

Rightmove is hosting a live and interactive webinar session with the Guild of Lettings to help agents get Renters’ Rights Ready. The webinar will take place from 10:00am – 11:00am on Wednesday 23rd April. Susie Crolla, Managing Director for the Guild of Lettings, will be joining Rightmove to help agents with questions they may have about…
Read More