What do you DO?

What do you say, when someone asks you “What do you do?” Do you reply, “I’m an estate agent”? Or perhaps you say, “I work for Downtons”? Or even, “I help people move ”? Perhaps what you say isn’t as important as how you feel when you reply.  I’ve heard agents pre-empt any cruel barbs…

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Does Your Website Have A £300 Million Button?

No one likes bad websites. If you can’t find the information you’re looking for in a nano second, you’ll simply click away and find it somewhere else.  Your website is great: all the information a potential customer needs is right there at their fingertips, with no need to click onto a competitor’s site. But what…

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Are you Ready to Learn?

When I deliver training, or make a presentation, the majority of my audience is there to learn.  Willingly, and gladly. I can tell which ones are: they are the ones sitting forwards, their body posture is open, and they’ve got their notepad and their pen at the ready, to scribble down any words of wisdom,…

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Your 3 Lists to Freedom

Do you believe that you are literally the only person in your business who can do things the right way? You’re not alone.  I recently wrote about how to delegate, as it’s something small business owners really struggle with. If you’re an independent, single-office agency, then you have no doubt had to be Jack of all…

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Estate Agent Communication is Changing

I took my daughters to London this weekend.  They made complex arrangements to meet various friends, at several different locations, throughout London and Surrey over the two days.  What is perhaps notable, is that all these arrangements were made without actually speaking to anyone – their entire agendas were accomplished via iMessage, text, Snapchat, Whatsapp,…

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7 Steps to Grow Your Agency

What prize-winning pumpkin farmers can teach us about growing our agencies I’ve just read this book –  The Pumpkin Plan. In it, author Mike Michalowicz, reveals how applying the secrets of prize-winning pumpkin farmers to business, can help you to grow your agency to a colossal size too. Just as almost every pumpkin farmer grows…

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Roll out the Red Carpet

Last weekend, a friend and I met for tea and scones in a lovely country pub close to where I live.  As we entered, the hostess – Holly – greeted me warmly by name, and found us a comfy sofa to sit on, despite it being really busy, and throughout the time we spent there,…

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All Photographers are Not the Same

Remember your new vendor is going to absolutely love the images of their house – and so will their friends and family. In fact, they will undoubtedly be the most beautiful pictures ever taken of that property. And that’s how you really up your game and start winning the instructions you deserve.

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Is Your Website Doing its Job?

I’m working on a few estate agents’ websites at the moment, including one for a real estate agent in Chicago. Your website is such an opportunity to showcase your agency and attract new clients, but most agent websites just miss the mark.

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What are you really selling?

Stock is particularly low at the moment (some say the lowest since pre-Northern Rock) so this part of the job is easier than it has been for a while, but not all properties sell quickly.

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Let’s get personal

I conducted a mystery shop this week. I called an agent, and spoke to a lovely lady called Carol. Carol sounded like she was busy. Obviously, she wasn’t just waiting for my call

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