Digital Logbooks for properties – A good idea?

Digital Log Books

When I retired from active service, being an estate agent, I spent a couple of years doing consultancy work for agents, ‘helping’ them with their businesses, I then moved into the technology space also, seeing how moving the real estate model from analogue to digital looked.

Having now met over 200 founders or leads of proptech companies, in the UK and across the globe, and listened to their solutions, and given advice to numerous estate agency businesses, I then realised that there was a need to get involved with the bigger underlying ‘problems’ the legacy architecture of the whole ecosystem of property as an asset class.

My present trajectory is to do public relations – PR – for the proptech and the real estate industry, being a sort of bridge or sounding board, where I pass on in bitesize easy to understand way – advice, content and thought leadership that signposts to where it is all leading to, the melding of tech and real estate.

This almost abstract landscape means I am permanently dipping in and out of research work that many different groups are working on, adding my insight, and learning also the advances being made, from blockchain to BIM, Geospatial to open banking. You name the topic or vertical I probably have a view or am in some small way working on it, or helping others on their journey.

A couple of years ago I did a lot of research into the concept of digital property logbooks, speaking to about 12 different groups working on it, in various forms, and on my journey, I came upon Stuart Young, from Etive Technologies, as he had for some years already been working on the – legacy architecture – the big problem, and he is very much a kindred spirit.

I set out below in full a recent overview of what Stuart and others have been up to, as I think it is of value to everyone whose business touches property, and whilst in my old agency days I would have probably turned the page – thinking boring this is abstract down the line stuff, please take the time and have a read as things are on the move. As Covid has moved thinking on for the better and things in time will be easier.

Reproduced by kind permission of Etive Technologies and of course No.10.

‘Etive Technologies has secured an Innovate UK grant, to improve identity verification in the residential home buying and selling process, using a digital identity trust scheme.

The project will enable consumers to use one digital identity when buying or selling a home and share this with other relying parties such as estate agents, conveyancers, mortgage intermediaries and mortgage lenders, within a scheme framework.

Stuart Young, MD of Etive noted that “Currently a seller’s and buyer’s identity is verified up to 5 times by the different relying parties. Conveyancers, estate agents, mortgage intermediaries and financial services are regulated by different entities with various levels of oversight and compliance which can cause conflicting guidelines on identity verification.” This creates friction for the consumer, greater costs, and uncertainty.

The project, supported by the Law Society, CLC, SRA, CILEx Regulation, NAEA Propertymark, Guild of Property Professionals, RICS and National Trading Standard, is to create a centrally agreed framework, aligned to DCMS policy objectives and HMLR guidelines, against which all processes and providers would be accredited, to provide greater surety of data quality and reliance.

Digital Infrastructure Minister Matt Warman said: “Technology is transforming the way we live, work and access services, and our work in government to boost the use of digital identity will enable smoother, cheaper and more secure online transactions when buying or selling a home. I look forward to seeing this project help not only house hunters but also those in the legal, business and public sectors.”

The property sector has embraced digital identity verification, formally recognised within The Money Laundering and Terrorist Financing (Amendment) Regulations 2019. The legal Sector’s own guidance, developed by the Legal Sector Affinity Group (LSAG), which includes the Law Society, CLC, SRA and CILEx Regulation, identifies electronic checks as “a sufficient measure for compliance with money laundering requirements (acknowledging) there may be circumstances where it will not be appropriate. Developing a trust framework for digital identity in conveyancing holds out the promise of faster and more secure transactions and is good for clients, conveyancers and the property market as a whole”.

“This project demonstrates the importance of professions across home buying and selling working together on innovation and improvement. The CLC sees digital identity as a key step forward and urges conveyancers to consider how they can prepare their businesses for a fully digital future” added Stephen Ward of the CLC.

As part of the project, we must also consider the wider use of an identity, for example in other legal and financial services. As David Pope, of CILEx Regulation highlighted “The recent months have highlighted the importance of us all working together to make it easier and safer for a consumer to carry out a property transaction. We think that this work will have future uses in other areas of legal services”.

Law Society of England and Wales president David Greene said: “We welcome efforts to establish a reliable, secure and universal digital identity for consumers to use when looking to buy or sell a home. This will ease the burden on consumers having to produce information for ID checks with different parties and could help reduce fraud and reduce delays in the sales process – all beneficial developments for our members. The Covid-19 crisis has resulted in transformational technological change in the conveyancing market and this represents another important step forward.”

Combined with this is the work being carried out by HM Land Registry and improvements. “We welcome all progress toward providing easy-to-use, modestly-priced, remote and digitally secure ways for conveyancers to securely identify the buyers and sellers of a property. Our recently published draft standards clearly establish our requirements, and we hope to see conveyancers able to use this relatively new technology in the near future.” said Michael Abrahams, Product Manager, Digital Services of HMLR.

For the sector as a whole, this brings greater opportunity to work more closely together to help reduce delays and drops out rates within the sales process. “This is critical in scope and working with the calibre of those involved to achieve a very real change will speed up the process and add increased certainty to the transaction” Mark Hayward, Chief Policy Adviser of Propertymark.

Iain McKenzie, CEO of The Guild of Property Professionals, says “Digital communication and cohesion is long overdue between the stakeholders involved in the moving process. Finding ways to reduce the time it takes for a property transaction to take place will be highly beneficial to both the industry and of course our customers who are eager to move into their new property as quickly as possible.”

The Digital Identity Trust Scheme seeks to develop a standard against which providers of electronic verification can be accredited. Combined with this it will help reduce some of the delays in the home buying process as well as better tackle incidences of property and mortgage fraud where false identities are used to either steal a property or money or where these is a misdirection of deposits and funds where the individual has no right to sell the property.

The project is expected to run for 6 months, from the 2nd of November 2020, and will involve a succession of working groups made up of regulators, Government, financial services sector, identity providers and solicitors and estate agents.

The first output is expected in April 2021 as a draft scheme supported with a set of operation manuals for the industry to adopt and work towards improving the home buying and selling process.


If you have a view – please let us all know by emailing me at [email protected] – Andrew Stanton Executive Editor – moving property and proptech forward.

Andrew Stanton

CEO & Founder Proptech-PR. Proptech Real Estate Influencer, Executive Editor of Estate Agent Networking. Leading PR consultancy in Proptech & Real Estate. Want to contact me directly regarding one of my articles or maybe you'd like a chat about future articles? Email me via [email protected]

You May Also Enjoy

Breaking News


Daily bite-sized proptech and property news in partnership with Proptech-X.   Estate Agent Networking partners with Property Tech Show The ultimate property tech show is coming to London in February 2023 and Estate Agent Networking have been chosen as a media partner. The importance and the increase in interest of the subject #PropTech remains strong in 2022 and…
Read More
Home and Living

4 Reasons to Install a Loft Ladder at your home

While there’s no legal requirement saying that you need to have a loft ladder, investing in one can be incredibly smart. Sure, it’s perfectly possible to own a loft and make good use of it without a ladder, but it can become quite impractical at one point, especially if your family is growing or you…
Read More
Estate Agency delays
Software & Tech

Brief guide for managing time!

Time management is very important for everyone. It doesn’t matter what age you are and what kind of work you are busy with, it is important that you manage time. In the past there was no such way to keep track of time but today you have online time calculator by and task manager…
Read More
Software & Tech

How Social Media Can Help Your Real Estate Business?

Selling or buying a property is a crucial decision. Most of us are full of doubts, queries, and problems while undertaking this endeavor. This means your clients are seeking someone who has more expertise than just a license to become a real estate agent. They are looking for agents who will look out for their…
Read More
proptech show
Breaking NewsProptech News

Estate Agent Networking partners with Property Tech Show

The ultimate property tech show is coming to London in February 2023 and Estate Agent Networking have been chosen as a media partner. The importance and the increase in interest of the subject #PropTech remains strong in 2022 and industry experts expect this trend to continue through 2023 and beyond. 15 – 16 Feb 2023…
Read More
property price crash looming 2022 2023
Estate Agent Talk

MSN Scaremongering again? Property Market Crash reports

We all know, or at least by now should be waking up to, that MSN delivers mostly inappropriate / fake news and are countless times accused of political agendas when it comes to reporting on what’s going on in the world. What newspaper can refuse a controversial headline these days regardless to how legitimate the…
Read More