Housing Ombudsman report highlights customer satisfaction with their service continues to increase
The Housing Ombudsman’s Annual Report and Accounts for 2017-16, published 6th July 2018, shows improvements in the service and good progress against targets.
The report highlights that customer satisfaction with their service continues to increase with all targets exceeded.
The report revealed that in 2017-18 the Housing Ombudsman received 14,445 complaints and enquiries and closed 14,863. The number of complaints – where a complaint has been made to the landlord but not completed the landlord’s complaints procedure – increased by 16% from the previous year. Enquiries fell by 17%.
Interim Housing Ombudsman David Connolly said: “Over the year we have successfully completed a range of activities to further develop our service for the benefit of our customers and made real progress against our targets. We carry forward a strong desire to improve further the service we provide and to use our experience and unique perspective of housing complaints to help shape better systems of redress for the future.”
Read the Housing Ombudsman Annual Report and Accounts fopr 2017-18 in full click here.