Humanising the Estate Agents Websites and offering Virtual Guided Tours.

July 16, 2015

It has been a long time that I have searched for a platform to write something about humanising web sites.

I do not know about the experience of different people but I can tell you if i had a web chat service on a web site it would be the first means of contact I would really like to have with my estate agent.

Have you ever taken the pains of visiting your own website and trying to find a house to buy or to rent. I am sure that none of the agents have done that and that they only look at one thing. If it is good for me it will be good for the client. This is not true. what is good for you is not good for a client.

A client needs help at different stages of a visit. Leave the doors open for this channel to be used. A client needs comfort knowing he is talking to a human being on the other side. A  web chat service that runs a minimum of 18 hours a day is what is needed or else it will not serve the purpose. it should in fact be a 24/7 service taking into consideration that clients can live in any part of the world.

What would be even better would be a guided tour of the property with a video conferencing system where the client and the agent can see each other and simultaneously look at the property at the same time.

I agree that the cost is a bit high for this technology but it is a great tool to sell or rent and i am sure if estate agents try it out they will see the difference it will make .

We now have the solution and it can be purchased in bundles of hours so that you only showcase the important properties and those with plus value were you are sure that you will recover the investment in our solution.

I hope many estate agents will read this and contact me.

Alex Evans

You May Also Enjoy

Breaking News

Breaking Property News 26/3/26

Daily bite-sized proptech and property news in partnership with Proptech-X.   Average house prices in England are 7.6 times the median average salary The house-price-to-salary ratios in England continue to see a gradual decline post Covid-19 spike Following today’s release of the ONS Housing Affordability in England and Wales: 2025 data confirming that median average…
Read More →
Breaking News

Households facing £114 council tax increase

The latest research from eXp UK shows that the average household could see their council tax increase by £114 over the next year following increases of up to £986 over the past ten years. At the beginning of April, the majority of local councils are expected to put council tax up by 4.99% – the…
Read More →
Breaking News

UK House Price Index for January 2025

The latest index shows that: The average monthly rate of house price growth in January was -0.3%. Average UK house price annual inflation was 1.3% in the 12 months to January 2025. As a result, the average UK house price currently sits at £268,000.   Here are some thoughts from the Industry.   Damien Jefferies,…
Read More →
Breaking News

Exchange time reaches 135 days

Property transactions slow as exchange time reaches 135 days — up 45% on 2019 The time it takes to exchange contracts has risen to 135 days — 45% longer than in 2019 and 3% higher than last year — despite a drop in property transactions year-on-year, it emerged today. Novus Strategy, the transformation consultancy for…
Read More →
Breaking News

Industry response to latest inflation figures and its impact on housing

Industry response to UK inflation remaining at 3%. Nathan Emerson, CEO of Propertymark, comments: “Although inflation has remained steady since last month, it is important to acknowledge geopolitical tensions moving forward, and the effect such pressures may have on many households over the coming months. “Today’s news should help bring a measured sense of consistency…
Read More →
Breaking News

Foxtons Lettings Market Index – February 2026

Seasonal recovery as improved supply and demand indicates a return of market momentum   Lettings market is showing signs of seasonal recovery as we see market activity picking up, with February performance indicating that momentum is returning following a usually quieter winter period. Renter budgets remained broadly stable, averaging £540 per week year to date…
Read More →