Industry Interview: Rajeev Nayyar from FixFlo.
February 18, 2015
What gave you the idea to start Fixflo?
Fixflo was born out of my frustrations with the repairs process as a landlord and before that as a tenant.
As a landlord I found that my tenants didn’t give me the information I needed to fix their problems. As a tenant repairs took far too long with visits from contractors to understand the problem before sourcing the right parts.
As a property lawyer I also saw disputes which boiled down to miscommunication or “misremembering” of what was said about reported issues.
After spending about six months interviewing property managers, tenants and contractors I was struck by their shared pains of poor information flow about repairs and a lack of clear records.
Who is the team behind the brand?
As a property tech business we need a strong grounding in both sectors. Duncan who heads our tech side was CTO of companies including Friends Reunited. Jon who heads our sales team previously ran a property management company.
Do you embrace feedback from the industry to better your service?
We actively seek feedback for improvement from existing and potential customers. One of the key pain points that was identified by our clients was that they were serving an increasingly diverse tenant base. Based on that feedback we enhanced the Fixflo system so that tenants can easily and accurately report repairs in more than 40 languages with the information being delivered to their property manager in English. This means, for example, that a tenant can report a repair in Polish, get guidance and advice such as steps they can take to help themselves or to protect the property in Polish and their property manager receives a clear repair request in English.What are your plans for the future?
In the short term we are developing functionality to help our clients to comply with the process for repair resolution as set out in the Deregulation Bill. These changes are expected to come into force on 30 March 2015. Longer term our vision is to be the standard way in which property repairs are reported and resolved across sectors. We have started to grow our business in the University housing sector, are being used by a Council’s housing enforcement team and are developing a Fixflo solution for commercial properties in light of demand from existing clients that use our systems for their residential portfolios.
What are your thoughts on Estate Agent Networking?
What are your thoughts on Estate Agent Networking?
Estate Agent Networking is a valuable resource for insights, tips and advice from industry experts on growing an agency’s business and consistently delivering top quality customer service.
Interviewed by Christopher Walkey, CEO of Estate Agent Networking. Many thanks to:
Rajeev Nayyar
Director
Fixflo
Director
Fixflo
Double Gold Award Winner for Best Supplier to the Lettings Industry: Sunday Times Awards 2014 and Negotiator Awards 2014
You May Also Enjoy
How to Become an Estate Agent with No Experience
Breaking into the property industry can seem intimidating – especially if you’ve never worked in it before. But the good news? You don’t need years of experience or fancy qualifications to start a career as an estate agent in the UK. In fact, many successful estate agents started with no background in property at all.…
Read More 9 Advantages of Selling Your House by Auction
Selling your house by auction might seem like a daunting prospect, but it comes with numerous advantages that can make it a highly attractive option. While the traditional method of selling through an estate agent has its place, auctions are increasingly becoming a popular choice for homeowners looking for a swift and reliable sale. Here…
Read More Majority of Tenants Unsure How Changes Will Affect Them, Says LRG
With major changes to the private rental sector on the horizon, 62% of tenants say they don’t know whether the government’s Renters’ Rights Bill will address their concerns – highlighting a growing need for clearer communication around what the reforms will mean in practice. LRG’s latest Lettings Report shows that while landlords are widely aware…
Read More Perfume Storage Tips: How to Keep Your Fragrances Fresh
Perfumes are sensitive compositions that can be significantly affected by how they are stored. Proper storage ensures that your favorite fragrances stay fresh and maintain their intended scent profile. In this article, we’ll explore practical, fun, and effective tips to help you preserve your perfumes in perfect condition. Understanding the Sensitivity of Perfumes Perfumes are…
Read More Renters’ Rights Bill Delay Causing Uncertainty for Tenants and Landlords
Ministers need to tell landlords and tenants when measures in the Renters’ Rights Bill will take effect the National Residential Landlords Association (NRLA) is today warning. The Government pledged last year to abolish Section 21 ‘no explanation’ repossessions and to make other changes to the rental market this summer. With the Bill not scheduled to…
Read More Breaking Property News 02/04/25
Daily bite-sized proptech and property news in partnership with Proptech-X. Made Snappy 360 appoints new CEO and Sales Director to accelerate growth in the property technology space Made Snappy 360, the fast-growing proptech company known for its virtual tours and floor plan technology, has appointed industry veteran Mark Beresford-Ward as its new Chief Executive…
Read More