ONLINE CHAT IS THE NO.1 DIGITAL CONTACT METHOD

Online live chat has become the leading digital contact method for online customers, as a staggering 42% of customers prefer live chat compared, to just 23% for email, and 16% for forums (*Source: JD Power, 2018).

The study also shows that more than 30% of customers expect live chat on websites and for customers that visit a site using a mobile, this number rises to 62%. Website visitors that engage with a company via live chat are worth 4.5 times more than visitors that don’t use live chat** (**Report by ICMI, 2018). Another study*** shows that live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate. (***Source: Forrester, 2018)

It’s clear that live chat is providing companies with staggering results and according to PropertyHeads.com, the property and social network portal, agents that don’t make the most of online chat, could be potentially losing instructions, without even realising it.

Ben Davis, CEO comments: “Online chat is the next evolution and many leading agents already have it on their websites and understand the value it brings.

“All the stats show that online chat really does improve engagement and provides excellent results.  One of the most popular ways to use live chat is for customer support, as it enables customers to get an instant response to the questions they need answering.

“It is well recognised that house hunters see properties on the major portals first, where currently there is no online chat facility.  As the majority of potential consumers aren’t visiting estate agency websites early on in the renting/buying process, agents have little opportunity for engagement.

“We developed PropertyHeads.com to give agents the opportunity to promote their brand and engage and build relationships with home buyers and tenants, before they visit the large portals. Now agents can move online chat up the enquiry funnel and help sort genuine portal enquiries quickly and efficiently.

“Our enquiries uniquely come from people with a profile and a timeline, which gives agents extraordinary insights into their property tastes and ambitions.  Online chat is just one way we help agents promote to their local communities.  We also enable agents to post content, engage with clients’ content and instant message, standard message or via a group chat.

“PropertyHeads.com is the only social network dedicated to property matters.  We empower estate agents to win new instructions and sell more homes, by enabling them to maintain control of their brand by networking with their clients directly, posting content and managing buyer and vendor enquiries. And because we’re The Property Social Network, we value agents’ content.  If agents post content on our social network, they can guarantee all of their contacts have the opportunity to engage with their post.”

PropertyHeads.com has 4,000 agents on the portal and is growing fast.  The portal is free for agents and will always be free for unlimited listings from traditional, online and hybrid agencies.  However, PropertyHeads.com will not permit For Sale By Owner private listings, partly for quality control reasons.

For more information, please visit www.propertyheads.com.

 

EAN Content

Content shared by this account is either news shared free by third parties or sponsored (paid for) content from third parties. Please be advised that links to third party websites are not endorsed by Estate Agent Networking - Please do your own research before committing to any third party business promoted on our website.

You May Also Enjoy

Commercial Agent Talk

The Property Boom: Experts explore the 46% surge in UK property businesses

A sharp rise in property business registrations in the UK suggests a fundamental shift in how investors and landlords are structuring their property holdings. An analysis of Companies House data by private and commercial bank Arbuthnot Latham reveals 46% year-on-year increase in new property businesses in 2024, marking the highest growth in five years. Key…
Read More
Breaking News

Propertymark response to latest HMRC UK property transactions report

UK monthly property transactions commentary Headline statistics from the latest transactions data include: the provisional seasonally adjusted estimate of the number of UK residential transactions in February 2025 is 108,250, 28% higher than February 2024 and 13% higher than January 2025 the provisional non-seasonally adjusted estimate of the number of UK residential transactions in February 2025 is 90,430, 24%…
Read More
Love or Hate Rightmove
Breaking News

Rightmove – Latest Mortgage Rates

Rightmove’s Weekly Mortgage Tracker Lowest rates for 2-year and 5-year fixed-rate mortgages Term Lowest rate Weekly change Yearly change 2-year fixed 3.86% +0.00% -0.60% 5-year fixed 3.96% +0.00% -0.17% Average fixed-term mortgage rates for home-buyers with 5-10% deposits Loan to Value (LTV) Term Avg rate 20 Mar 2025 Avg rate 27 Mar 2025 Weekly Change…
Read More
Estate Agent Talk

5 Reasons Why You Need Conveyancing When Purchasing a Home

Conveyancing is the legal process of the transfer of home ownership from one party to another, and can involve extensive amounts of paperwork, and legal discussions. It is, however, vital for the sale and completion of your property purchase, and without it, people can fall into property pitfalls easily. Conveyancing provides a legal backing to…
Read More
Breaking News

Industry Response to the Spring Statement

Following on from the Spring Statement, here are some thoughts from the Industry. Rightmove’s property expert Colleen Babcock: “It’s extremely disappointing that the government have not used the Spring Statement as an opportunity to extend the impending Stamp Duty deadline for those currently going through the home-moving process. We estimate over 70,000 buyers are going…
Read More
Breaking News

Leaders Response to the Spring Statement

Michael Cook, Chief Executive Officer of Leaders Romans Group Given the challenge of making £15 billion worth of cuts to public spending, today’s Spring Statement was never going deliver everything on the property industry’s wishlist. That said, two significant pieces of good news stand out amongst some otherwise depressing statistics. And this goes to show…
Read More