ONLINE CHAT IS THE NO.1 DIGITAL CONTACT METHOD

Online live chat has become the leading digital contact method for online customers, as a staggering 42% of customers prefer live chat compared, to just 23% for email, and 16% for forums (*Source: JD Power, 2018).

The study also shows that more than 30% of customers expect live chat on websites and for customers that visit a site using a mobile, this number rises to 62%. Website visitors that engage with a company via live chat are worth 4.5 times more than visitors that don’t use live chat** (**Report by ICMI, 2018). Another study*** shows that live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate. (***Source: Forrester, 2018)

It’s clear that live chat is providing companies with staggering results and according to PropertyHeads.com, the property and social network portal, agents that don’t make the most of online chat, could be potentially losing instructions, without even realising it.

Ben Davis, CEO comments: “Online chat is the next evolution and many leading agents already have it on their websites and understand the value it brings.

“All the stats show that online chat really does improve engagement and provides excellent results.  One of the most popular ways to use live chat is for customer support, as it enables customers to get an instant response to the questions they need answering.

“It is well recognised that house hunters see properties on the major portals first, where currently there is no online chat facility.  As the majority of potential consumers aren’t visiting estate agency websites early on in the renting/buying process, agents have little opportunity for engagement.

“We developed PropertyHeads.com to give agents the opportunity to promote their brand and engage and build relationships with home buyers and tenants, before they visit the large portals. Now agents can move online chat up the enquiry funnel and help sort genuine portal enquiries quickly and efficiently.

“Our enquiries uniquely come from people with a profile and a timeline, which gives agents extraordinary insights into their property tastes and ambitions.  Online chat is just one way we help agents promote to their local communities.  We also enable agents to post content, engage with clients’ content and instant message, standard message or via a group chat.

“PropertyHeads.com is the only social network dedicated to property matters.  We empower estate agents to win new instructions and sell more homes, by enabling them to maintain control of their brand by networking with their clients directly, posting content and managing buyer and vendor enquiries. And because we’re The Property Social Network, we value agents’ content.  If agents post content on our social network, they can guarantee all of their contacts have the opportunity to engage with their post.”

PropertyHeads.com has 4,000 agents on the portal and is growing fast.  The portal is free for agents and will always be free for unlimited listings from traditional, online and hybrid agencies.  However, PropertyHeads.com will not permit For Sale By Owner private listings, partly for quality control reasons.

For more information, please visit www.propertyheads.com.

 

EAN Content

Content shared by this account is either news shared free by third parties or sponsored (paid for) content from third parties. Please be advised that links to third party websites are not endorsed by Estate Agent Networking - Please do your own research before committing to any third party business promoted on our website. As an Amazon Associate, I earn from qualifying purchases.

You May Also Enjoy

Home and Living

Best Budget Smartphones Under $200

In the rapidly advancing digital era, it’s no longer a luxury but a necessity to have a smartphone. Not everyone however needs or is able to pay hundreds of dollars for an expensive device. The good news is that there are numerous budget smartphones under $200 that provide great performance, decent cameras, and a long…
Read More
Rightmove logo
Breaking News

Ten years on: More first-time buyers moving to cities while the coast stands still

New ten-year analysis of the property market shows that more first-time buyers are looking to move to cities, while the coast has seen no growth in new buyers First-time buyer demand to move to Great Britain’s 50 largest cities (excluding London) is up by 16% on average over the last ten years, with Dundee topping…
Read More
Breaking News

Homeowners in England and Wales overvalue their properties by an average of 16%

Homeowners in England and Wales are overestimating the value of their property by an average of 16%, according to new figures. Data from Quick Move Now compares homeowner estimates with formal estate agent valuations and is broken down by both region and property type. Overall, homeowners overvalue in every single category.   Regional breakdown Region…
Read More
Visual blemishes on Roads due to service upgrades
Estate Agent Talk

Emergency Sidewalk Repairs: When to Act and Who to Call

Sidewalks are the unsung heroes of city infrastructure—quietly assisting tens of millions of footsteps every day. But when they crack, disintegrate, or shift all of sudden, they might quickly turn out to be volatile liabilities. In a town like New York, in which pedestrian site visitors are constant and belongings proprietors are legally chargeable for…
Read More
Breaking News

Reapit report reveals agents’ long-term market confidence amid legislative challenges

Despite the significant challenges posed by a shifting economic landscape and the largest wave of housing legislation in decades, estate and letting agents remain steadfast in their confidence about their long-term future in the industry. According to the first Reapit Property Outlook Report 2025, covering the full breadth of sales and lettings agency opinion countrywide,…
Read More
Breaking News

Owner-Occupiers Drive Resilient Commercial Property Market

Buying Becomes 37% Cheaper Than Renting The latest Commercial Property Demand Index from specialist property finance expert, Rangewell, reveals that while investor appetite across the sector held steady in Q2, strong levels of owner-occupied commercial mortgage activity are helping drive market performance, as business owners increasingly move from renting to buying their long-term premises for…
Read More