Property Ombudsman response to ‘Strengthening Consumer Redress in the Housing Market’

Katrine Sporle, Property Ombudsman, The Property Ombudsman:

The response to the Government’s consultation into strengthening redress in the housing market is largely positive. We welcome the opportunity by MHCLG to work collaboratively with the existing redress schemes (The Property Ombudsman, Housing Ombudsman and Property Redress Scheme) in the interest of all consumers to provide greater protection, and take forward the issue of improving accessibility through a Redress Reform Working Group.

We support the Government with the objective of providing consumers with a single, swift and effective route to complain when things go wrong and we will look to work with the Government and other redress providers to streamline and close the gaps in the existing redress provision. This is vital to the future of consumer protection and driving out poor practice in the industry.

Report on Strengthening Consumer Redress in the Housing Market.

EAN Content

Content shared by this account is either news shared free by third parties or sponsored (paid for) content from third parties. Please be advised that links to third party websites are not endorsed by Estate Agent Networking - Please do your own research before committing to any third party business promoted on our website. As an Amazon Associate, I earn from qualifying purchases.

You May Also Enjoy

Rightmove logo
Breaking News

Momentum gathers for retail investment as Bank Rate cut again

Demand to invest in retail property was up by 30% in Q3 2025 compared to the same period in 2024 The office market is also continuing to recover, with investment demand up by 31% over the same period, and leasing demand up by 7% Overall demand to invest in commercial property was up by 11%…
Read More
Breaking News

Surge in first-time buyers’ preference for cheaper homes subsides as market adjusts to April’s stamp duty changes

Proportion of first-time buyers purchasing properties under £300k decreased to 64.3 per cent in September, following a peak of 72.0 per cent in May after changes to stamp duty thresholds Detached and semi-detached homes now make up nearly two-thirds of non-first-time buyer purchases, as ‘second-steppers’ look for long-term security Spending on mortgage and rental payments…
Read More
Breaking News

UK House Price Index summary: August 2025

The average price of a property in the UK was £273,000 The annual price change for a property in the UK was 3.0% The monthly price change for a property in the UK was 0.8% The monthly index figure (January 2023 = 100) for the UK was 104.6   Colleen Babcock, Rightmove’s property expert, says:…
Read More
Breaking News

Breaking Property News 22/10/25

Daily bite-sized proptech and property news in partnership with Proptech-X.   Why software audits matter for Proptechs In today’s hyper-competitive real estate technology landscape, scaling too quickly, or operating with outdated or inefficient systems can expose firms to risks far beyond lost opportunities. That’s why an increasing number of organisations are turning to a specialised…
Read More
Estate Agent Talk

Demand for project properties soars versus general market

New research from The Property DriveBuy reveals that demand for fixer-upper properties is easily eclipsing overall market demand as homebuyers demonstrate a strong appetite for renovation projects amidst ongoing affordability restrictions due to stubbornly higher mortgage rates and slow but steady house price growth. Across England, there are currently an estimated 601,525 homes listed for…
Read More
Estate Agent Talk

5,600 sellers slash asking price within first 30 days

5,600 home sellers slash asking price within first 30 days of hitting the market, as market stagnates ahead of Autumn Budget The latest research from nationwide cash buying company and quick sale specialists, Springbok Properties, has revealed that as many as 5,559 home sellers have slashed their asking prices within 30 days of entering the…
Read More