Waterfords in Fleet Wins British Property Award
Waterfords’ Fleet branch has just won the British Property Award for Fleet.
These prestigious awards provide agents throughout the UK with an invaluable opportunity to compare the service they provide with that of their local, regional and national competition. Using an award winning agent also provides consumers with the added level of reassurance that they will receive outstanding customer service.
The British Property Awards team have mystery shopped every estate agent against a set of 25 criteria to obtain a balanced overview of their customer experience levels.
Robert McLean from The British Property Awards commented: “Our awards have been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time.”
Managing Director of Waterfords, Brendan Cox, says he is extremely proud of this achievement, as delivering the highest customer service has always been at the heart of the company’s mission statement. “Anybody involved in the service industry will know how important it is to satisfy customers’ needs and wants and ensure that, with the exception of unforeseen circumstances, everything is done to deliver what is promised. After all, providing a bad service is like selling a product that doesn’t work.”
Waterfords are so confident that their service levels are meeting customer expectations, they recently signed up to Trustpilot, an independent dedicated review site, and invited every single vendor, buyer, landlord and tenant to leave feedback.
“Receiving good honest feedback, good or bad, and being transparent with it, is the key to strengthening a business and ensuring it delivers on all levels” added Mr Cox.
In just three months, Waterfords have received over one hundreds genuine, uncensored reviews which have currently averaged a 9.1 (out of 10 Rating).
Waterfords will now have to wait to see if they are also winners of the nationally recognised Negotiator Awards, which they have recently entered, after winning ‘South East Estate Agent of the Year’ for 2015 – 2016.
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