£700 compensation after Estate Agent was in ‘breach of code of conduct’

May 7, 2019

Property owner Mr Alexander Walker received £700 compensation after he won his case against a Norfolk estate agency who were in ‘breach of code of conduct‘ following the property ombudsman finding that a lack of investigation was carried out.

William’s Way estate agent were ordered to pay a fine of £700 having not checked in adequate detail the financial situation of the buyers, Mr Walker having received and accepted an offer from buyers who were in fact not in an immediate position to purchase.

William’s Way were reported to have said: “We wish the house buying and selling process offered more guarantees, but unfortunately that is not the case here in England and there is always risk involved. Having started the business just over three years ago we were bitterly disappointed to receive our first and only complaint to date.”

The ombudsman were quoted as saying: “Due care and attention was not taken… I would criticise William’s Way for lack of diligence”.

Full story can be read on Eastern Daily Press website.

Sounds a bit harsh on the estate agency in question, but other people may view it differently…

EAN Breaking News

Breaking News. Have a new story to share with us? Then please get in contact today!

You May Also Enjoy

Letting Agent Talk

Poor Communication becomes Expensive at Scale

The hidden cost of fragmented property management By Adam Hills, Client Services Director, LRG Living Markets A landlord asks for an update on a repair. The property manager asks the contractor, who is waiting for access from the tenant. Meanwhile, the accounts team has received an invoice but cannot tell whether the work is complete.…
Read More →
Estate Agents should not all look the same
Estate Agent Talk

When Estate Agents Decide to Go Solo

Leaving an established estate agency to work independently gives experienced agents more control over fees, client service and working hours. It also brings responsibility for compliance, cash flow and every part of the customer experience. Before handing in your notice, test the idea against realistic sales volumes, local competition and the amount of time you…
Read More →
Estate Agent Talk

What Should Buyers Ask Before Reserving a New Build?

Research from Skipton Building Society has found that 44% of aspiring first time buyers would rather buy a new build than an older property, with just 30% favouring an older build. Modern fittings and appliances were the biggest draw, cited by over half of those who preferred a new build, alongside the promise of lower…
Read More →
Breaking News

The UK cities with the largest property price increases revealed

A new study has unveiled the most challenging UK cities for first-time buyers. Newry leads Northern Ireland’s ranking, with a property price increase of 12.8%, while Hull leads Great Britain’s ranking, recording an increase of 6.6%. The research examined data from HM Land Registry to reveal the cities that have faced the highest property price…
Read More →
Breaking News

The UK’s Most Expensive Property Hotspots Revealed

More than one in three homes sold in Camden last year fetched at least £1 million, making it the UK’s leading million-pound property hotspot in a new study of England and Wales. But despite London’s dominance at the top of the rankings, the research reveals a surprising trend: median sale prices in several expensive London…
Read More →
Breaking News

Lloyds House Price Index – October 2026

House prices in October 2026 were 1.2% lower compared to the same month a year earlier. House prices fall in October as market remains subdued • House prices fell by -0.6% in October, following a -0. 1% decrease in September • The average property price is now £29 6 ,285 , compared to £29 8…
Read More →