£700 compensation after Estate Agent was in ‘breach of code of conduct’

May 7, 2019

Property owner Mr Alexander Walker received £700 compensation after he won his case against a Norfolk estate agency who were in ‘breach of code of conduct‘ following the property ombudsman finding that a lack of investigation was carried out.

William’s Way estate agent were ordered to pay a fine of £700 having not checked in adequate detail the financial situation of the buyers, Mr Walker having received and accepted an offer from buyers who were in fact not in an immediate position to purchase.

William’s Way were reported to have said: “We wish the house buying and selling process offered more guarantees, but unfortunately that is not the case here in England and there is always risk involved. Having started the business just over three years ago we were bitterly disappointed to receive our first and only complaint to date.”

The ombudsman were quoted as saying: “Due care and attention was not taken… I would criticise William’s Way for lack of diligence”.

Full story can be read on Eastern Daily Press website.

Sounds a bit harsh on the estate agency in question, but other people may view it differently…

EAN Breaking News

Breaking News. Have a new story to share with us? Then please get in contact today!

You May Also Enjoy

Estate Agent Talk

Budget wishlist

Kevin Shaw, National Sales Managing Director at LRG With the Budget just days away, the property market is in a slightly better place than it was this time last year. Stamp Duty has been ruled out of this year’s changes, which removes the kind of speculation that held buyers and sellers back last autumn. The…
Read More →
Estate Agent Talk

Autumn Budget 2026: Property industry experts comment

Ahead of Wednesday’s Autumn Budget, property industry experts from across the residential sales, lettings, land and property development, mortgage finance and client money protection sectors have shared their predictions, priorities and warnings for the Chancellor. With speculation surrounding property taxation, first-time buyer support, landlord investment, inheritance tax and housebuilding, industry leaders outline what Wednesday’s announcements…
Read More →
Adding second coat of varnish floor boards
Estate Agent Talk

5 Renovations That Can Transform a Property Before It Goes on the Market

Ask a vendor what they plan to fix before listing and the answer is often too ambitious. A loft conversion won’t be finished in time, and it rarely pays back on a quick sale. The changes that actually move a listing are smaller and cheaper, and they show up in the photos. Here are five…
Read More →
Breaking News

Seven things to do if a tree damages your property

Storm Austen and Storm Boelo are bringing strong winds and heavy rain across the UK this weekend, meaning homeowners could find themselves dealing with fallen trees, damaged roofs, crushed cars and difficult conversations with neighbours about who should pay. But what should you do if a neighbour’s tree comes crashing through your roof? Will your…
Read More →
Rightmove logo
Breaking News

Leasing demand rises across all sectors

Leasing demand rises across all sectors as investment enquiries remain subdued Leasing enquiries rose across all four main commercial property sectors in the third quarter of 2026, while investment enquiries fell in three, according to Rightmove’s latest Commercial Insights Tracker. The figures point to improving occupier interest alongside a more cautious investment market. Industrial property…
Read More →
Breaking News

Don’t Put The Property Market On Pause

What Estate Agents actually want from the Budget Estate Agents are looking to the looming Budget for something that has been in short supply across the property market in recent years – certainty. That was one of the clearest messages to come out of iamproperty’s recent roundtable attended by agents from across the UK. The…
Read More →