Breaking Property News – 07/09/2023

Daily bite-sized proptech and property news in partnership with Proptech-X.

 

Zoopla and Alto partners with Ventrica improving customer support

Following the launch in May of a strategic partnership with Ventrica – an award-winning, omnichannel customer service and support expert – to transform its customer support function, Zoopla today reveals that 100% of their outstanding customer support tickets have been resolved in the last 90 days.

Maximising Ventrica’s world-class systems, technology, and expertise, the partnership has reduced call abandonment by 75% and increased tickets resolved within five hours by 50% benefiting a wide range of software customers (Alto, Jupix, CFP Winman), agents, and housebuilders, as well as consumers who are looking for their next home. With clear progress made on key metrics in the last three months, the partnership remains laser-focused on delivering added benefits to all software and Zoopla customers by the end of 2023.

This includes: Sharing customer-centric KPIs with all customers next month (October) focused on improved response times and satisfaction to ensure it remains a high priority. Maintaining a zero backlog of customer support tickets, leading to faster resolution times for all customers.

Reviewing customer support hours from October in order to better reflect, and support, the working hours of all customers. Continuing to utilise Ventrica’s world-class systems to increase first-touch resolution and identify potential issues faster, in turn allowing for improved employee engagement and training opportunities

Commenting on the news, Riccardo Dawson, VP of Software at Alto said: “We always knew that by partnering with Ventrica, our customers would be able to benefit from their world-class systems and technology so it’s brilliant to see the improvement in key areas in just three months. We have a suite of priorities in the coming months – such as developing Zendesk to help us improve the customer proposition – and remain focused on helping all of our customers throughout 2023 and beyond.”

Iain Banks, CEO of Ventrica comments: Developing our partnership with Zoopla was key to delivering fantastic results in such a short amount of time. Our experience in bringing transformative solutions to life, through people, process, and technology, has allowed us to provide world class Customer and Employee experience to Zoopla and their partners and we look forward to continuing to work closely with them for a long time yet.”

Social media giant uses Quanergy’s 3D LiDAR smart space service to nurture employees

PRESS RELEASE CALIFORNIA – September 7, 2023 – Quanergy Solutions, Inc., a leading provider of 3D LiDAR (Light Detection and Ranging) solutions for highly dynamic environments, has successfully partnered with a prominent social media provider to effectively optimize the organization’s use of space across campuses for enhanced productivity and improved employee experience.

The social media giant faced the critical need to improve space utilization across their campuses, which comprised of numerous conference rooms, cafeterias, and other general-purpose areas. Existing legacy solutions proved unreliable in these complex environments, failing to provide the desired level of accuracy while compromising employee privacy.

To overcome these limitations, Quanergy leverages their seamlessly integrated solution that combines long-range 3D LiDAR sensors with advanced perception software. Quanergy’s solution provides extensive coverage across the diverse campus environments, accommodating both large and small rooms with various occlusions, such as tables, chairs, cabinets, columns, and pillars. With a unique object stitching mechanism, Q-Track ensures that employees’ privacy is protected while enabling the sensors to track individuals seamlessly, even when temporarily obscured from view.

This resulted in the hyper-accurate detection, tracking, and classification of employees without compromising privacy or capturing any Personal Identifiable Information (PII). Through the use of occupancy related insights, the social media giant is able to optimize the use of available areas and achieve enhanced productivity among its workforces. The result is a comprehensive solution that outperforms traditional camera-based solutions and dramatically lowers total cost of ownership.

The company’s success in optimizing space utilization for the social media giant showcases the transformative potential of 3-D LiDAR technology in smart spaces. With its privacy-preserving capabilities and accurate tracking, Quanergy 3-D LiDAR solutions are already the preferred solution at over 100 global locations providing security for critical infrastructure such as data centres, utility plants, and airports, as well as for safe cities, and industrial automation.

Quanergy is redefining physical security with real-time 3-D LiDAR solutions. Based in Silicon Valley, its revolutionary security-as-a-service delivers intelligent proactive awareness for highly dynamic environments like critical infrastructure, smart cities, smart spaces, and industrial automation. It’s mission is to ensure you see beyond current sensing limitations and experience the power of 3-D security designed for a 3-D world.

 

Andrew Stanton Executive Editor – moving property and proptech forward. PropTech-X

Andrew Stanton

CEO & Founder Proptech-PR. Proptech Real Estate Influencer, Executive Editor of Estate Agent Networking. Leading PR consultancy in Proptech & Real Estate.

You May Also Enjoy

Breaking News

Construction Skills Mission Board (CSMB) shows the Government has a plan

The Construction Skills Mission Board (CSMB) held its first board meeting today (26 June 2025), where it set out a roadmap for recruiting 100,000 more construction workers a year by the end of Parliament. Richard Beresford, Chief Executive of the National Federation of Builders (NFB), said: “The Construction Skills Mission Board (CSMB) is a recognition…
Read More
Paint Stripper Tools
Estate Agent Talk

5 Strategies to Optimise Your Warehouse for Real Estate

The term fixer-upper can mean many things, from ‘slap some paint on the walls and it looks brand new’ to ‘will this building collapse if we open the front door?’ Indeed, in the dicey world of commercial property acquisition, each warehouse you buy will probably fall into both camps. Thinking about the viability of warehouses…
Read More
Breaking News

HMOs sell for up to 50% above market average

New research from Excellion Capital, the boutique debt advisory and investment firm, reveals that HMOs sell for as much as 50% above the average house price, further increasing their investment potential after it was revealed that HMOs also create rental yields of up to 12.5%. After previous research from Excellion Capital recently showed that the…
Read More
Breaking News

UK buyers struggle while 50,000 homes sit empty

As the UK housing crisis deepens, new analysis by Open Property Group exposes a worrying surge in so-called “zombie homes”- properties that sit unoccupied and deteriorating while millions struggle to access affordable housing. Key insights: 50,000+ long-term vacant homes in England alone 23,000+ of these have been empty for more than two years Estimated £13.6…
Read More
Breaking News

Breaking Property News 26/06/25

Daily bite-sized proptech and property news in partnership with Proptech-X.   The UK is Europe’s second most distressed market despite headline GDP growth Retail and Consumers Goods has emerged as the most distressed sector in Europe, with distress levels now the highest since the global financial crisis, according to the latest Weil European Distress Index (WEDI). The…
Read More
AI in estate agency letting agency property
Breaking News

Over half of lettings agents have no plans to adopt AI

The latest industry insight from Inventory Base has revealed a cautious approach to artificial intelligence (AI) among UK letting agents, with over half (53%) of agencies stating they have no plans to adopt AI or automation in their operations. A new survey of UK letting agents, commissioned by Inventory Base* assessed current adoption levels of…
Read More