Over three quarters of estate agents believe they will be paperless by 2025

January 7, 2022

Over three quarters of estate agents believe they will be paperless by 2025

Estate Agents of the Future report from Landmark Estate Agency Services surveys senior agents on future industry trends

In a survey of 100 senior estate agency professionals, commissioned by Landmark Estate Agency Services, 77% confirmed that they believe the process of buying and selling residential properties will be fully digital or online by 2025, with paper processes completely removed.

The survey findings, which have been captured in an Estate Agents of the Future report, asked agents to consider how the process of buying and selling properties will have changed by 2025.

Agents see a more seamless, tech-led process where buyers will have greater access to information earlier in the process and more automation. 83% agreed that more upfront due diligence and data insights will help buyers to make better informed decisions earlier, and receive fewer surprises later in the legal process.

This will result in the evolution of the negotiator’s role, with almost three quarters (72%) suggesting that it is likely they will spend far less time ‘chasing’ sales updates, due to an increased use of online end-user platforms within the next three years.

The findings also look back at what lessons the pandemic has taught estate agents, as well as consider where improvements could be made, what the appetite is for technology adoption and what the estate agent of the future might look like.

Ben Robinson, managing director of Landmark Estate Agency Services said “Without doubt the pandemic has focused the industry’s attention on PropTech and in considering ways where greater efficiencies can be made when buying and selling properties. It’s interesting to see so many suggest that the paperless office is within touching distance, with greater reliance on data and digital solutions to support agents.”

To download a copy of the full survey findings within the Estate Agents of the Future report, visit https://info.landmarkagent.co.uk/market-research-report-21. For more information on Landmark Estate Agency Services, visit https://www.landmark.co.uk/estate-agency-services/ or telephone 01524 220013.

EAN Content

Content shared by this account is either news shared free by third parties or sponsored (paid for) content from third parties. Please be advised that links to third party websites are not endorsed by Estate Agent Networking - Please do your own research before committing to any third party business promoted on our website. As an Amazon Associate, I earn from qualifying purchases.

You May Also Enjoy

Estate Agents should not all look the same
Letting Agent Talk

Opinion: Why Letting Agents Are The Cape-Wearing Heroes Landlords Need 

By Sally Lawson | Agent Rainmaker Let’s be honest – no landlords signed up to become compliance officers, legal experts, or legislative gurus. They signed up to invest in property. And yet, the weight of the regulatory obligation that’s landed on their shoulders has never been heavier.  And that’s even before the Renters’ Rights Act…
Read More →
Letting Agent Talk

Void periods ease following RRA implementation, but remain higher than a year ago

The latest analysis by property management specialist, Rushbrook & Rathbone, has found that average rental void periods across England have eased since the implementation of the Renters’ Rights Act (RRA) in May, suggesting that landlords are beginning to adapt to the new legislative landscape. The firm believes many are using this period of change as…
Read More →
Estate Agent Talk

76% of Poor Conveyancing Experiences Feature Communication Issues

Konnect You analysis finds that communication issues feature in more than three in four poor conveyancing experiences, with missing updates, slow responses and repeated chasing emerging as common frustrations. Communication problems, including limited updates, delayed responses and repeated chasing, featured in 76% of poor home-mover conveyancing experiences analysed by Konnect You. The findings suggest communication is a major factor in how home movers experience delays.…
Read More →
Breaking News

1 in 8 new-build homes unsold after six months

Developers hold their nerve as one in eight new-build homes remain unsold after six months   Jonathan Samuels, CEO of specialist lender, Octane Capital, believes that developers are increasingly prioritising profitability over speed of sale, with new-build homes spending longer on the market as developers resist unnecessary price reductions and instead look to protect scheme…
Read More →
Breaking News

Rental price and average salary tracker – July 2026

Year-on-year Rental Price Growth Moderates, Yet High Demand and Limited Supply Continue to Push Rents Higher London recorded the strongest monthly rental growth, with average rents rising from £2,385 to £2,484 (+4.2% month-on-month). As a result, the representative annual salary needed to secure the average-priced rental home increased from £70,050 to £74,520 (+6.4% year-on-year). The…
Read More →
Breaking News

Holiday let reforms fail to boost housing market activity in Devon and Cornwall

The latest research by LandSale has revealed that the introduction of council tax premiums on second homes, alongside wider measures designed to curb the growth of holiday lets, has yet to deliver a stronger housing market in Devon and Cornwall, where sales activity continue to lag behind the South West and England as a whole.…
Read More →