Why Don’t we Share Stories of Inspirational Agents?

I get fed up with watching all the negative TV programmes and reading newspaper articles about Estate Agents and Letting Agents. Last week was the Watchdog story about a Letting Agent. Whilst I accept this makes great news and highlights the fact that as an Industry we need to raise our standards, I want to redress the playing field.

As with all industries, it’s a tiny percentage of our agents that give us a bad name.  I work with Estate Agents and Letting Agents nationwide and I want to share with you some of the fantastic, inspirational work these Agents are doing out there.

Because he cared

When a tenant leaves a property it can be a stressful time.  Agent A went into a tenanted property to see the condition the tenant had let left the property in.  He noticed a touch of mould went back to his car, where he carries a cleaning kit and cleaned the apartment, got rid of mould and let the flat at its first viewing obtaining the Landlord a higher rent in the process.

The little touches that can be so powerful to those involved, such as the Agent who drove past the property of one of his clients, he knew they were away and stopped and watered the plants. The agent whose clients had been had been packing all their belongings away that day in readiness for their move and on her way home bought them fish and chips.  And how could I forget the agent who had his head down cleaning the toilet so the tenant could get his deposit back.  Whilst he was cleaning the Landlord walked in wondering what he was doing. After an explanation the Landlord then instructed him on another property.

Everyday up and down the country agents are doing amazing little things that mean so much to vendors, buyers, landlords and tenants.  They don’t shout about it, they don’t make it a PR opportunity, to these agents this is just what good service is and it is the norm for them.

You can’t help but feel proud by the overwhelming amount of charity work that the Industry does. Take a look at Agents Giving agentsgiving.org/ as one fantastic example of this. There are many more.

Agents are continuously demonstrating how they add value to the vendor by the getting them the highest nett price in the timescale that suits their client.  They work tirelessly to take the stress out of the process; always demonstrating the cheapest estate agent is the one that achieves the highest price for the vendors’ property and not the one that charges the cheapest fee. These Agents fully deserve their 1.5% – 2.5% for continuously putting more money in vendors pockets.

These are just a few examples of what I see and hear on a regular basis. I recently set up a Facebook group for Estate Agents and Letting Agents, this group every day captivates me with their passion, energy, and enthusiasm.  They demonstrate to me how they want to make the whole property experience better for Vendors, Purchasers, Landlords and Tenants. It truly is inspirational.

I would love you to share with me your inspirational stories about Estate Agents and Letting Agents and highlight the outstanding work they do.

Stephen Brown

Consultant to Estate Agents with the focus of generating more revenue. Over 20 years of industry experience having been a Director of an award winning London Agency.

You May Also Enjoy

Breaking News

UK monthly property transactions for May 2025

Headline statistics from the latest transactions data include: the provisional seasonally adjusted estimate of the number of UK residential transactions in May 2025 is 81,470, 12% lower than May 2024 and 25% higher than April 2025 the provisional non-seasonally adjusted estimate of the number of UK residential transactions in May 2025 is 80,530, 13% lower than May 2024 and…
Read More
Breaking News

Construction Skills Mission Board (CSMB) shows the Government has a plan

The Construction Skills Mission Board (CSMB) held its first board meeting today (26 June 2025), where it set out a roadmap for recruiting 100,000 more construction workers a year by the end of Parliament. Richard Beresford, Chief Executive of the National Federation of Builders (NFB), said: “The Construction Skills Mission Board (CSMB) is a recognition…
Read More
Paint Stripper Tools
Estate Agent Talk

5 Strategies to Optimise Your Warehouse for Real Estate

The term fixer-upper can mean many things, from ‘slap some paint on the walls and it looks brand new’ to ‘will this building collapse if we open the front door?’ Indeed, in the dicey world of commercial property acquisition, each warehouse you buy will probably fall into both camps. Thinking about the viability of warehouses…
Read More
Breaking News

HMOs sell for up to 50% above market average

New research from Excellion Capital, the boutique debt advisory and investment firm, reveals that HMOs sell for as much as 50% above the average house price, further increasing their investment potential after it was revealed that HMOs also create rental yields of up to 12.5%. After previous research from Excellion Capital recently showed that the…
Read More
Breaking News

UK buyers struggle while 50,000 homes sit empty

As the UK housing crisis deepens, new analysis by Open Property Group exposes a worrying surge in so-called “zombie homes”- properties that sit unoccupied and deteriorating while millions struggle to access affordable housing. Key insights: 50,000+ long-term vacant homes in England alone 23,000+ of these have been empty for more than two years Estimated £13.6…
Read More
Breaking News

Breaking Property News 26/06/25

Daily bite-sized proptech and property news in partnership with Proptech-X.   The UK is Europe’s second most distressed market despite headline GDP growth Retail and Consumers Goods has emerged as the most distressed sector in Europe, with distress levels now the highest since the global financial crisis, according to the latest Weil European Distress Index (WEDI). The…
Read More