Rental Repairs Survey 2014: What You Need To Know

Written by on - Letting Agent Talk -

With over 700 respondents the Fixflo Rental Repairs Survey 2014 has highlighted some alarming trends for letting agencies.

In this article Chris Walkling examines some of the key issues that we identified.

How Fast?

Repairs have to be carried out within a “reasonable period of time”* but until recently there has been little guidance on what this means in practice.

The recently launched London Rental Standard requires urgent works to be carried out within 3 days of notification. As such it is the best insight into the Government’s view of what constitutes a reasonable timeframe for repair completion.

In light of this, it’s encouraging that on average 51% of property managers complete repairs within three days of notification.

More worryingly, at the other end of the spectrum just over a quarter of respondents took 6 days or longer on average to complete repairs.

How Much?

The number of repairs per property will, clearly, vary according to the type and age of stock you manage.

That said, according to the responses received, on average you can expect 2.8 repairs per property per year with each repair taking on average 90 minutes of staff time to manage.

For a portfolio of 100 managed properties this equates to the equivalent of 12 weeks of staff time per year.
How Many?

Over HALF of property managers know a landlord who has switched letting agency due to a repair related issue.
What that means is that the clients who pay the highest fees are voting with their feet on a critical issue for them.

Do you know how missed and delayed repairs affect your future cashflow?

What does this mean for you?

The pessimist sees the problems in every opportunity. Whereas the optimist sees the opportunity in every problem” – Winston Churchill

Depending on how your business fares against the national averages the survey can give you marketing ammunition against your rivals or a reason to take stock and review your practices.

One thing is clear, the speed and quality of repairs you carry out cannot be overlooked if you want to create or maintain a robust sustainable business.

About Rental Repairs Survey 2014

More information:

About Fixflo

Fixflo is the award-winning repair management system used by hundreds of letting agencies across the UK.

Fixflo clients were surveyed at the same time as the Rental Repairs Survey was conducted.

They reported that having a Fixflo system saved them, on average, over one third of the time it took to manage repairs.

A couple of comments from clients were:

Since we took on Fixflo, we have found that every issue, no matter how small, gets actioned.  We know in a matter of seconds exactly what has happened, what is happening, and what needs to happen in each of our managed properties

The Fixflo system is another very valuable method of communication for our thousands of guests to report any accommodation issues in their leased properties. It not only acts as a thoroughly comprehensive tool for collecting data and reporting issues but it provides essential information and solutions for our guests on common property problems in 41 languages.  It is of no surprise to me that Fixflo are winning awards.

If you would like to find out how we can help you get in touch.

* O’Brien v Robinson  [1973] UKHL 1, [1973] AC 912); Competition and Markets Authority – Consumer protection law guidance for lettings professionals (2014)


100% No obligation mockup design offer exclusive to Estate Agent Networking readers,
this is a time limited offer on a first come first served basis.


Recent Popular Articles

The property pitfalls that buyers can avoid when buying a property to let

2017 was a tough year for the buy to let market, with new property taxes and tighter lending rules. Adding to the stress is the

51min Lecture on Systemising Your Letting Agency to Help You on the Tenant Fee Ban

Listen to UK's No.1 Letting Agent tell you how he would systemise a Letting Agency

3 Tactics to Beat The Tenant Fee Ban by Sunday Times UK's No 1 Letting Agent

Let the UK's No.1 Letting Agent tell you how he will deal with the 'tenant fee ban' in the first (of many) videos

Rent Increases, Landlord and Tenants Responsibilites When Renting Privately

With rising house prices, renting property in the UK is very popular and when engaging in this particular process, both the landlord and the tenant

Short-term lettings storm at the seaside

The south’s seaside resorts are stealing the headlines for all the wrong reasons and at the heart of the troublesome issue is the lack of