Revised Memorandum of Understanding between redress schemes published

The three government approved redress schemes; The Property Ombudsman (TPO), Ombudsman Services: Property and The Property Redress Scheme have today issued a revised version of their Memorandum of Understanding (MOU). Established to support the ongoing communication between the three redress schemes where relevant, the MOU ensures that any agent with an outstanding award with one…

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The Property Ombudsman expels London Corporate Apartments:

Landlords and tenants are being warned that London Corporate Apartments Ltd (LCA) has been expelled from The Property Ombudsman (TPO) scheme for failing to pay an award following a rental deposit dispute. The Property Ombudsman (TPO) scheme helps more than 16,000 consumers with their property disputes every year and the scheme’s free, fair and impartial…

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TPO expels Essex lettings agent following complex landlord dispute

Ombudsman considers an extraordinary case concerning three properties and issues including tenant referencing, outstanding rent and repair bills and a tenancy renewal agreed without the landlord’s consent The Property Ombudsman (TPO) scheme has expelled Lettings Solutions Ltd for two years after Lettings Solutions Ltd failed to pay an award following a review of a highly…

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TPO creates new Deputy Ombudsman role and complaint teams

The Property Ombudsman (TPO) has created a Deputy Ombudsman role and reorganised the way it reviews complaints to ensure agents and consumers receive an improved service and faster outcomes through new dedicated teams and technology. TPO, which helps more than 16,000 consumers every year, has appointed Jane Erskine to the role of Deputy Ombudsman. Having…

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The Property Ombudsman takes on the removals & storage sector following new agreement with UK’s largest trade association

A new Service Level Agreement (SLA) between the UK’s largest government-approved property redress scheme, The Property Ombudsman (TPO), and The British Association of Removers (BAR) has been announced. The new agreement entitles all 420 BAR-registered firms to automatically gain TPO membership, which will enable TPO to help more home movers resolve their complaints through the…

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Mark McLaren appointed to The Property Ombudsman Council.

The Property Ombudsman (TPO) is pleased to announce the appointment of Mark McLaren to the TPO Council. He joins following nine years with Which?, the largest consumer body in the UK. The role of the TPO Council is to ensure the Ombudsman’s independence, set the Ombudsman’s Terms of Reference and approve the budget. Part of…

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The Property Ombudsman issues revised Codes of Practice.

The Property Ombudsman (TPO) scheme has today (1st October) issued amended and updated versions of all its Codes of Practice for UK and Scotland in order to support the introduction of new legislation that has come into force within the last 12 months. Christopher Hamer, the Property Ombudsman, says: “The decision was taken to carry…

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The Property Ombudsman scheme launch brand new website.

After months of hard work and dedication, The Property Ombudsman (TPO) scheme is delighted to announce the launch of their brand new website, designed with a fresh new look and user-friendly navigation, and now featuring live feeds through social media. The new website provides existing members with a much easier platform to find information about…

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TPO announces new Property Ombudsman, Katrine Sporle CBE.

From 1 November 2015, Katrine Sporle CBE will take up the role of Ombudsman at The Property Ombudsman, taking over from her predecessor Christopher Hamer, whose nine year term comes to an end on 30th November. Previously, Katrine Sporle was Chief Executive of the Planning Inspectorate for England and Wales (2003-2011), which involved being responsible…

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The Property Ombudsman promotes TSI approved Codes of Practice in Sunderland.

The Property Ombudsman, Christopher Hamer recently attended an event organised by Sunderland City Council to promote its Accredited Landlord’s Scheme, a new partnership launched to improve and maintain standards of accommodation in the private rented sector. Christopher spoke about the importance of the redress scheme explaining what TPO represents, how he operates and his role…

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Christopher Hamer stands down as the Property Ombudsman.

After nine successful years as the Property Ombudsman, Christopher Hamer’s term of office is coming to an end. On 30th November 2015 he will be officially standing down. The independent TPO Council together with the TPO Board Chairman, Bill McClintock, have began the search to fill the position. Christopher will however remain as Ombudsman for…

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